UX Designer, Sr.

About The Company

Optum is a global organization dedicated to delivering innovative healthcare solutions through the integration of technology and care services. Our mission is to help millions of people live healthier lives by providing access to comprehensive health resources, pharmacy benefits, data insights, and personalized care. With a culture rooted in inclusion, collaboration, and continuous improvement, we foster an environment where talented professionals can thrive and make a meaningful impact on communities worldwide. Our commitment to advancing health outcomes is supported by cutting-edge technology, a focus on user-centered design, and a dedication to creating equitable and accessible healthcare experiences.

About The Role

We are seeking a versatile and experienced Senior UX Designer to join our dynamic digital team. In this role, you will be responsible for shaping and delivering high-quality web experiences that meet user needs and align with business objectives. You will collaborate closely with content strategists, developers, marketers, and product managers to translate complex content and ambiguous requests into intuitive, engaging digital experiences. Your work will involve designing, building, and continuously refining web pages and systems, utilizing tools like Figma and content management systems such as Adobe Experience Manager (AEM). The ideal candidate will possess a strong blend of UX thinking and visual design craft, with a pragmatic approach to applying design principles across various projects. You will also play a key role in advancing how our team approaches digital experience design by exploring emerging technologies, including AI, to improve workflows and user outcomes. This position offers remote work flexibility within the United States, with specific in-office requirements for Minneapolis and Washington, D.C. based team members.

Qualifications

• Minimum of 5+ years of experience in UX, digital experience, interaction, web, product, or related design fields at a mid-to-senior level
• Strong portfolio demonstrating high-quality web and digital experience design, including translating ambiguous business or content needs into compelling user experiences
• Proficiency in Figma, including experience design, wireframing, prototyping, and high-fidelity visual design
• Hands-on experience working within content management systems, particularly Adobe Experience Manager (AEM)
• Deep understanding of information architecture, content hierarchy, interaction design, usability, responsive design, and accessibility standards
• Solid knowledge of human-centered design principles and pragmatic application based on project needs
• Experience working with established design systems and component libraries
• Ability to independently manage projects from initial request through problem framing, design, implementation, and iterative refinement
• Excellent communication, collaboration, and stakeholder management skills
• Experience exploring and integrating emerging technologies, including AI, into the design process

Responsibilities

• Partner with cross-functional teams to understand project objectives, user needs, constraints, and success metrics
• Translate complex, often loosely defined requests into clear, intuitive digital experiences
• Frame experience problems and recommend appropriate, user-centered solutions rather than accepting initial requests at face value
• Design and develop web pages, page systems, and digital experiences with limited guidance, ensuring alignment with user needs and business goals
• Create wireframes, experience concepts, high-fidelity designs, and interactive prototypes in Figma to communicate design ideas effectively
• Explore multiple design approaches, develop a clear point of view, and advocate for the most effective solutions
• Implement and update web experiences within content management systems, ensuring consistency, accessibility, and responsiveness
• Collaborate with the digital team to iterate and improve existing web experiences post-launch
• Apply best practices in human-centered design, accessibility, usability, and interaction design throughout all work
• Identify opportunities to enhance page architecture, storytelling, navigation, and overall user engagement
• Recommend content structure or experience flow modifications when initial solutions are suboptimal
• Make minor HTML and CSS adjustments as needed within the CMS to achieve desired design outcomes
• Design within established design systems, recognizing when to evolve or extend components to meet emerging needs
• Conduct QA testing across devices and browsers to ensure quality, accessibility, and consistency
• Utilize analytics, user feedback, and behavioral data to identify experience issues and opportunities for improvement
• Define success metrics and analyze post-launch data to evaluate design effectiveness
• Conduct lightweight research, usability testing, stakeholder interviews, and competitive analysis to validate design decisions
• Develop hypotheses for experience improvements and translate them into actionable design experiments
• Balance user needs, business goals, technical constraints, and visual quality in all design decisions
• Identify recurring experience challenges and advocate for reusable patterns, components, or system enhancements
• Bring a strong visual and interaction design perspective, elevating the overall quality of digital experiences
• Source and curate visual assets, ensuring alignment with brand standards and user needs
• Explore and experiment with AI and emerging technologies to support and enhance the design process
• Share insights, methods, and learnings related to AI-enabled design with the broader team
• Proactively identify opportunities for process improvement and contribute to elevating the team's UX maturity
• Lead projects independently from conception through to implementation, launch, and ongoing refinement
• Present and articulate design concepts clearly, including rationale, assumptions, and tradeoffs
• Challenge stakeholder requests constructively, advocating for solutions that better serve user and business needs
• Collaborate effectively with multidisciplinary teams and help stakeholders understand the impact of design

Equal Opportunity

We are proud to be an Equal Employment Opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.