UI / UX Designer, Sr.

About The Company

Dentsu is a leading global media agency renowned for shaping the future of content, advertising, and audience engagement across multiple platforms. Our innovative product organization drives forward-thinking solutions for clients worldwide by leveraging data, cutting-edge technology, and creative expertise. As part of our commitment to excellence and innovation, we continuously strive to deliver impactful experiences that redefine the boundaries of digital marketing and media. Our diverse and dynamic team fosters a collaborative environment where ideas thrive, and professional growth is encouraged. We are dedicated to building trustworthy AI experiences and fostering a culture of inclusion and continuous learning.

About The Role

We are seeking a highly skilled Senior UI/UX Designer to join our team at Dentsu. In this pivotal role, you will be responsible for shaping how users interact with AI-powered workflows and agent systems. Your expertise will be instrumental in designing conversational interfaces, agentic experiences, and self-service analytics tools that simplify complex AI behaviors and make them accessible, intuitive, and trustworthy for end-users. Collaborating closely with AI engineers and data scientists, you will translate technical capabilities into engaging user experiences that meet business objectives. This role requires a blend of creative design, technical understanding, and strategic thinking to deliver innovative solutions that enhance user engagement and satisfaction across global markets.

Qualifications

• 5+ years of UI/UX design experience with a portfolio showcasing complex digital products.
• Strong knowledge of interaction design, information architecture, and usability principles.
• Proficiency with modern design and prototyping tools such as Figma.
• Excellent communication skills, capable of presenting design rationale to stakeholders at all levels, including executives, engineers, and clients.
• Ability to work independently, taking ownership of end-to-end design processes.
• Comfort working in ambiguous environments with evolving technical constraints.
• Experience or familiarity with designing LLM-based products, chatbots, or agent workflows (preferred).
• Background in media, advertising, or marketing technology (preferred).
• Knowledge of accessibility standards and best practices, including WCAG 2.2 AA.
• Experience with analytics or business intelligence interface design is a plus.
• Design system contribution or maintenance experience is desirable.

Responsibilities

• Design comprehensive end-to-end experiences for client-facing AI agent products, including conversational flows, agent handoffs, and automated workflows.
• Develop interaction patterns for AI systems, such as handling uncertainty, error states, latency, and human-in-the-loop scenarios.
• Create conversational interfaces and self-service analytics tools that make complex data science outputs accessible to non-technical users.
• Establish and maintain reusable AI interaction components to streamline future product development.
• Collaborate with AI engineers to understand system capabilities and constraints, ensuring feasible and resilient designs.
• Lead user research initiatives with stakeholders to validate concepts, identify friction points, and inform product roadmaps.
• Produce high-fidelity prototypes to demonstrate and test agent experiences prior to engineering implementation.
• Champion accessibility standards, ensuring designs are compatible with screen readers, keyboard navigation, and dynamic AI content handling.
• Develop and document UX standards, design rationale, and best practices for the AI product portfolio.
• Work effectively with distributed teams across regions and time zones, fostering seamless collaboration.

Benefits

• Competitive salary range of $94,875 - $95,000, determined by experience and skills.
• Comprehensive health benefits including medical, vision, and dental insurance.
• Life insurance, short-term and long-term disability coverage.
• 401(k) retirement plan with company matching.
• Flexible paid time off and at least 15 paid holidays per year.
• Paid sick and safe leave, paid parental leave.
• Access to employee discounts and wellness programs.
• Opportunities for professional development and continuous learning.

Equal Opportunity

Dentsu is an equal employment opportunity employer committed to fostering an inclusive environment. We do not discriminate against any applicant or employee based on race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth, or related medical conditions, ancestry, disability, marital status, political affiliation, religious practices, citizenship status, genetic information, veteran status, or any other protected characteristic under applicable law. We also provide reasonable accommodations to qualified individuals with disabilities or disabled veterans to support their application and employment process.