Product (UX) Designer

About The Company

Mark43 is dedicated to empowering communities and their governments with innovative, modern technologies that enhance public safety and improve quality of life for all. Our mission is to develop powerful, scalable, and elegant software solutions that set new standards for tools relied upon by first responders such as law enforcement officers, firefighters, EMS professionals, and 911 dispatchers. With a focus on diversity of thought and experience, we foster an inclusive environment where innovative ideas thrive. Our products are designed to streamline critical workflows, facilitate data-driven decision-making, and support public safety agencies in their vital missions.

About The Role

We are seeking a highly experienced Lead Product Designer to take ownership of a key area within the Mark43 product portfolio. This senior role requires a strategic thinker and hands-on designer capable of setting the vision, guiding cross-functional teams, and translating complex, high-stakes user needs into intuitive solutions. As a design leader, you will collaborate closely with Product and Engineering teams to define what problems to solve and how to solve them, ensuring alignment with our mission to support public safety professionals. Your influence will extend across multiple product domains, including Computer Aided Dispatch, Records Management, Analytics and Insights, and mobile applications. You will also play a pivotal role in elevating the capabilities and standards of the Product Design team, promoting best practices, and fostering a culture of craft and innovation.

Qualifications

• 10+ years of professional product design experience, including designing and shipping complex enterprise software
• 5+ years of experience designing sophisticated SaaS products or similar enterprise systems
• Proven track record of leading design for substantial product areas from discovery through delivery
• Strong product judgment with the ability to balance user needs, business goals, and technical constraints
• Deep expertise in qualitative and quantitative research methodologies
• Excellent interaction and visual design skills with a focus on craftsmanship
• Experience collaborating with Product and Engineering leaders without formal authority
• Strong communication skills, capable of presenting ideas clearly to stakeholders at all levels
• Experience in public safety, law enforcement, fire, EMS, or mission-critical software is a plus
• Familiarity with emerging technologies such as AI/ML, maps, responsive design, and multimodal interactions is desirable

Responsibilities

• Define and lead the design strategy for a critical product area, establishing a clear vision and roadmap
• Conduct research, synthesize insights, and explore multiple approaches to solve complex problems
• Partner with Product and Engineering teams to translate user needs into innovative, reliable designs
• Make informed tradeoffs balancing user experience, technical feasibility, and business priorities
• Engage directly with first responders and public safety agencies to understand workflows and translate insights into product features
• Design across multiple environments and devices, ensuring a seamless experience ecosystem
• Contribute to and improve the design system, patterns, and best practices across the organization
• Provide thoughtful critique and mentorship to other designers, raising overall design quality
• Present product visions and design recommendations to stakeholders and leadership, articulating rationale and tradeoffs
• Explore innovative solutions involving AI and emerging technologies to enhance public safety workflows
• Refine detailed interactions, review implementations, and ensure high-quality execution of designs

Benefits

• Competitive salary and comprehensive health benefits
• Flexible, remote-friendly work environment with offices in New York, Boston, and Manchester UK
• Opportunities for professional growth and development within a mission-driven organization
• Inclusive culture that values diversity of thought and experience
• Access to cutting-edge technologies and involvement in impactful projects
• Support for work-life balance and employee well-being

Equal Opportunity

Mark43 is an equal opportunity employer. We are committed to creating an inclusive environment where all individuals are treated with respect and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We also provide reasonable accommodations to applicants with disabilities during the hiring process. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are currently unable to sponsor or take over sponsorship of employment visas. We encourage candidates from diverse backgrounds to apply and join our mission to serve communities better through innovative technology.