Marketing Manager

About The Company

Join TeamViewer, the global leader in remote connectivity software, dedicated to transforming the way individuals and organizations connect and collaborate across distances. Leveraging cutting-edge technologies such as Augmented Reality and Artificial Intelligence, TeamViewer is at the forefront of innovation, shaping the future of digitalization. With a diverse team of over 1,500 employees spanning multiple continents, cultures, and disciplines, the company fosters an inclusive environment that celebrates unique perspectives and talents. This dynamic workplace encourages creativity, collaboration, and continuous growth, enabling employees to thrive professionally and personally. As a pioneer in the industry, TeamViewer is committed to creating solutions that make the world work better, more efficiently, and more connected.

About The Role

We are seeking a strategic and driven Customer Marketing Manager to join our team and lead customer advocacy and retention initiatives across the Americas (AMS) region. In this regional role, you will be responsible for developing and scaling a comprehensive customer marketing program aimed at increasing the number of referenceable customers, generating impactful case studies, and fostering engaged customer advocates throughout North and Latin America. You will work closely with global customer marketing and advocacy teams to align regional objectives with global strategies, while owning the end-to-end execution within the region. This role requires a highly collaborative approach, partnering with Customer Success, Sales, and Product teams to amplify customer voices across go-to-market initiatives and ensure a consistent, compelling customer experience. Your efforts will directly contribute to strengthening customer relationships, enhancing brand reputation, and driving revenue growth through advocacy programs and strategic customer engagement activities.

Qualifications

• 2-3 years of experience in B2B technology marketing, with a focus on customer marketing, advocacy, or post-sale engagement programs
• Proven success working with Customer Success and Sales teams across multiple segments or regions
• Hands-on experience with third-party review platforms such as G2 and Gartner Peer Insights
• Strong relationship-building skills with strategic accounts and internal stakeholders
• Experience operating within a global marketing team while managing regional goals and initiatives
• Exceptional communication and storytelling skills to transform customer outcomes into compelling content
• Excellent project management skills, capable of handling multiple programs and priorities simultaneously
• Strategic thinker with the ability to drive outcomes and execute tactically
• Strong organizational and analytical skills to measure success and optimize programs
• Bachelor’s degree or equivalent in marketing, communications, or a related field
• Commitment to maintaining confidentiality, integrity, and security of company and customer data

Responsibilities

• Develop and execute the AMS customer marketing strategy focused on increasing referenceable customers, case studies, and advocacy
• Partner with Customer Success and Sales leaders to identify advocacy opportunities and facilitate in-person customer engagements such as executive meetings, reference visits, and regional events
• Collaborate with global teams to share best practices, align messaging, and ensure a consistent customer experience across regions
• Manage and enhance third-party review participation on platforms like G2 and Gartner Peer Insights
• Create and maintain a pipeline of customer stories, testimonials, quotes, and spotlight content in partnership with internal teams and customer advocates
• Integrate customer proof points into marketing campaigns, sales enablement, website content, and social media initiatives
• Project manage Customer Advisory Boards (CABs) and other strategic customer engagement initiatives within the region
• Develop and implement a regular cadence of customer communications, including product updates, newsletters, and educational content tailored for AMS audiences
• Track, analyze, and report on program performance metrics such as reference asset volume, customer participation, and campaign impact
• Gather customer insights through surveys, interviews, and feedback to inform regional strategies and share insights with product and marketing teams
• Stay updated on industry best practices and trends in customer marketing to continuously improve advocacy and retention programs

Benefits

• Competitive compensation package including stock options
• Flexible Paid Time Off (PTO) and paid holidays
• 401(k) plan with employer matching contributions
• Comprehensive health insurance coverage, including 100% employer-paid medical insurance
• Up to 12 weeks of parental leave
• Basic Life Insurance, Short-Term & Long-Term Disability insurance, fully employer-paid
• Quarterly team events and company-wide celebrations
• Open door policy, no dress code, and regular all-hands meetings and leadership lunches
• Supportive and inclusive workplace culture that celebrates diversity and promotes personal and professional growth

Equal Opportunity

TeamViewer is an equal opportunities employer committed to fostering an inclusive environment where everyone feels welcome and supported. We value diversity and believe that our varied perspectives strengthen our company. We are dedicated to providing a workplace free from discrimination, where all employees can thrive regardless of gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.