Senior Product Designer

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About This Role

We're seeking a talented Product Designer to join our growing team and help shape technology that directly improves healthcare outcomes for underserved communities. As our second designer, you will report to our Head of Product, and will work closely with our product management team, engineering team, and current product designer to create user experiences that make healthcare more accessible and effective for Medicaid patients.

You'll be designing for community-based care teams who often face challenges from inadequate technology support. Our approach of 'participatory design' differs from traditional healthcare software that focuses on billing and administrative coding requirements. Instead, you'll create solutions that amplify the impact of hyperlocal programs and eliminate manual labor that contributes to care team burnout.

Responsibilities

Community-Centered Design

• Conduct user research with community health workers, pharmacists, therapists, care coordinators, and patients to understand pain points and design solutions that eliminate manual workarounds
• Design with and learn from communities we serve, building solutions that celebrate the wisdom of lived experiences
• Create user flows and interfaces that prioritize patient care over cumbersome, billing-focused systems

Product Design & Development

• Design end-to-end experiences for our proprietary CRM platform that supports automated patient outreach, appointment scheduling, and care coordination
• Create user-friendly and customizable interfaces that reveal actionable insights to care teams, enabling them to focus on patients' goals rather than administrative tasks
• Design AI-assisted workflows that feel trustworthy and enhance (rather than replace) human-centered care
• Ensure all designs meet healthcare compliance standards (HIPAA, accessibility requirements)

Collaboration & Impact

• Collaborate with cross-functional teams composed of engineers, product managers, and data scientists to implement and iterate on changes to the user experience based on feedback from care teams
• Partner with our current designer to evolve our design system and establish patterns for community-based care technology
• Contribute to product strategy discussions with a team that embodies our core values and wants to have a voice in the future of community-based care

Minimum Qualifications

• 3-7 years of product design experience, preferably with AI, healthcare technology, or mission-driven organizations
• Strong portfolio demonstrating human-centered design process and solving complex workflow challenges
• Proficiency in design tools (Figma, Sketch, etc.) and rapid prototyping methods
• Experience with user research to identify problems to solve, and user testing to validate efficacy of potential solutions
• Understanding of healthcare compliance and working within regulated environments
• Strong communication skills and experience managing cross-functional stakeholders and presenting work to leadership
• Passion for boldly building technology while learning with humility, focused urgency, and bias towards experimentation
• Commitment to building inclusive solutions designed specifically for communities that have been historically excluded because of language, race, poverty, substance use, or sexual identity
• Belief that results matter more than rhetoric, with focus on improving access and outcomes for Medicaid beneficiaries
• Scrappy self-starter comfortable working in a startup environment with ambiguity, fast pace of change, and public benefit corporation mission

Preferred Qualifications

• Previous experience in community health, Medicaid programs, or care coordination
• Background in user experience research and participatory design or co-design methodologies
• Understanding of community health worker programs and social determinants of health
• Experience with conversational design and AI/ML product design considerations in healthcare contexts
• Experience with design systems and design components

Salary Range

US Employees in San Francisco/Bay Area, New York City - $122,500 - $150,000

US Employees in Boston, Los Angeles, Seattle, Washington DC - $112,700 - $138,000

US Employees in Arlington, Denver, San Diego, Sacramento - $107,800 - $132,000

US Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $98,000 - $120,000

US employees outside of the above listed US Cities - $95,060 - $116,400

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.

Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.

Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.

Life Insurance: Basic life insurance to give you peace of mind.

Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.

Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.

Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.

Commuter Benefits: Convenient options to support your commute needs.

Professional Development Stipend: A dedicated stipend supports professional development and growth.

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19. As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health. You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Offer of employment is contingent upon successful completion of a background check.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!