1st Line Support Engineer

Job Description

Summary and purpose of the Job:

We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and
work as part of our leading supporting team to ensure our customers are getting the most from our
technology.

The successful candidate will be the part of the Service Desk team who are the first point of contact for our
customers, answering service desk cases and escalating when necessary and required.

There will be hands on experience in online security, networking, servers, firewall configuration, data handling,
communications, and cloud services.

We operate two working patterns of the Service Desk are Monday to Friday 0800-1630 and 0930-1800

There will be an element of travel involved around London supporting our customers.

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

The extent of your duties will include but are not limited to:

• Working amongst a technical helpdesk, providing support to circa 3000 UK schools.
• Remote network troubleshooting
• Supporting a range of technologies
• Custom products designed and developed in house
• VoIP and WiFi solutions
• Cisco firewalls
• Backup and recovery solutions
• Microsoft 365 and Google Workspace environments

Qualifications

The successful candidate will have:

• We are looking for someone with the following skills and attributes.
• Background in providing IT support.
• Excellent communication skills (both written & verbal)
• General IT knowledge and understanding
• Good problem-solving skills.
• Capable of working independently
• Team player
• Good Customer service skills
• Flexible attitude and strong work ethic
• Understanding of networking and protocols

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