HRSD Developer - Service Now (Remote)

HRSD Developer - Service Now -FTE- Waltham, MA (Remote)

Role Purpose:

The purpose of this role is to design, test and maintain Service Now HRSD applications, Service Now administration knowledge which needs to be deployed at a client end and ensure it meetsquality assurance parameters. The resource must have good knowledge and experience in service HRSD applications development and implementation.

Responsibilities:

Develop software solutions by studying information needs, studying systems flow, data usage and work processes

Investigating problem areas followed by the software development life cycle

Facilitate root cause analysis of the system issues and problem statement

Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements

Conferring with project managers to obtain information on software capabilities

Capturing all the requirements and clarifications from the client for better quality work

Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation

Timely Response to customer requests and no instances of complaints either internally or externally

Maintain seamless Stakeholder Interaction to ensure smooth operations without any delays.

Primary Skills:

Production support for HRSD including Employees Relations module

Production support forAlumni portal and Employees Relations only ( No HRSD )

Deliver Break fixes

Work closely withHRSD Product owner to set priority for the tasks

Be able to Write user stories, get sign-off , develop, test, move code to UAT , secure UAT sign-off and work with OPS team to move changes to production

Certificationspreferred:

Human Resources Service Delivery (HRSD) Implementer

CSA/CAD - Yes or No :