Define strategy and manage execution for all aspects of product design, user experience and business analysis to deliver products, services and business results that support the company and line of business goals & strategies.

Own and drive the product design function and team, collaborating with product management, engineering, and other cross-functional stakeholders. Understand the aesthetic and technical direction of the product to guide the best product realization

Provide leadership to a team of UX Designers and Business Analysts, including defining processes and methodologies for both areas

Provide hands-on product design direction and leadership for major strategic initiatives or highly complex product capabilities. Ensure product designs strongly reflect design best practices, customer and internal stakeholder input and needs, that they have broad visibility, and that feedback is proactively sought out regularly

Develop and execute on strategies to collect key user experience metrics, and leverage these metrics in setting product design strategies and roadmap priorities

Partner with Product teams to determine the best course of user research, user experience testing, and validation

Ensure all product design deliverables meet the calendar requirements of the overall product development schedules. Continually assess the time impact on deliverables. Contribute to the resolution

Provide direction for the UX Designer and Business Analyst team, including managing product development activities, product marketing plans, and the monitoring of product performance to ensure that internal and external customer needs are met through profitable and efficient product delivery. Make UX better at their job

Job Specifications

Typically Has The Following Skills Or Abilities

Bachelor’s degree in related field or equivalent experience; Minimum of 1 additional year of experience related to the functional area

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports

Advanced understanding of product design concepts, theories, and practices, as well as vision and/or health plan operations, concepts, and deployment techniques

Proven ability to plan large projects strategically and influence others to commit and adapt to frequent change

Proven ability to utilize analytical and problem-solving skills to make decisions, as well as escalate critical issues to senior management with risk mitigation plan alternatives

Excellent verbal and written communication skills

Ability to effectively use a variety of communication mediums and customized content for targeted audiences

Proven ability to communicate effectively to provide consultative services to Senior Management and other business partners on product issues

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Preferred Skills

Experience using tools such as Figma, Sketch, Adobe XD, or similar design tools

Experience with tools like Figma AI, Builder.io, and Uizard that support design-to-code or AI-assisted prototyping

Experience designing for complex, multi-faceted systems (e.g., spanning clinical, retail & insurance domains)

Experience designing validation techniques such as rapid prototyping, A/B testing, and moderated/unmoderated user testing

Familiarity with the optometric industry or similar healthcare verticals (clinical workflows, EHRs, insurance, retail)

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $94,500.00 - $152,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.