Endpoint Engineering Manager

Job Description

Position Responsibilities

• Lead, mentor, and develop a team of 6-10 Endpoint engineers.
• Establish performance goals, conduct regular evaluations, and provide ongoing feedback
• Cultivate an environment that emphasizes continuous improvement, exemplary customer service, and technical excellence
• Oversee the design, implementation, and maintenance of Endpoint infrastructure
• Manage inventory for Endpoint hardware, software licenses, and support tools and perform regular audits
• Develop and enforce standardization policies for Endpoint hardware and software and ensure timely imaging and reimaging of workstations is performed
• Autopilot configuration and implementation
• Manage Citrix Engineering Infrastructure.
• Knowledge of Citrix Cloud would be big Plus.
• Manage Office365 Infrastructure.
• Lead team for Windows 11 Migration
• Tanium Administration
  • Understand and able to properly administrate Deploy, Comply and Provision.
• SCCM Administration
  • Creating and managing endpoint boundary groups across one or more distribution points
  • General monitoring of site health via SSRS, log files and the SCCM console
  • In-Console upgrade and client agent upgrades
  • Manage and configure user and device collections creating query-base collections
• Route and escalate technical issues to appropriate technical support areas. Collaborate with technicians on root cause analysis investigation and needed communicate with technicians on end-user support matters.
• Participate and provide support with IT and business projects
• Maintain overseeing of all systems owned by Endpoint Support Engineering team
• Provide system analysis for reported issues, including consulting with users. Act as the team escalation point of contact for technical issues
• Manage testing activates for workstations, laptops, VMs and other dependency systems across the enterprise for patching and vulnerabilities
• Monitor the Endpoint services engineering queue thru the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAs
• Oversee configuration site collection maintenance Windows Configuration power management rules
• Oversees deploying operating system Image (primary windows 10) via SCCM OSD. This includes:
  • Configuration of WDS, configuration PXE, configuring VM build environment and integration with MDT and Tanium provision System
  • Build/capture/update windows 10 and 11 images
  • Creating and managing distribution points accordantly
  • Creating a deployment task sequence
• Must be capable of high-level troubleshooting
• Implement CIS Benchmark Security standards for Windows and Mac OS
• Develop plan for Endpoint Hardware and Application Standardization.

Qualifications

Qualifications

• Must have Windows team management experience
• Must have High level troubleshooting Windows Endpoint OS
• Must be knowledgeable in SCCM and/or Tanium
• Must be proficient in Powershell
• Python and/or other programming language is a plus
• JAMF Pro administration is a plus
• High level troubleshooting MacOS is a plus

SKILLS/KNOWLEDGE/ABILITIES:

·         Industry standards practices

·         Attention to details and accuracy

·         Collaboration and teamwork skills

·         Prioritization and time management skills

·         Strong communication and documentation skills

·         Strong attention to detail and accuracy

·         Ability to work with Cross-functional teams

·         Ability to learn and adapt to new technologies

• Possesses strong detailed analytical, problem solving and results oriented skills
• Ability to work learn an adapt to new technologies

EDUCATION and/or EXPERIENCE

• At least 3+ years scripting in PowerShell
• A+ Certification preferred or equivalent
• Security+ preferred or equivalent
• Network + preferred or equivalent
• JAMF 100, 200, 300, 400 is a plus

Additional Information

Compensation -   $175K

Benefits:

• Extended health care
• Dental care
• Life insurance