Senior Product Marketing Manager, Supplier Engagement

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

We're looking for a Senior Product Marketing Manager, Supplier Engagement, to significantly drive the growth and performance of our existing supplier base. This role is all about maximising value from our current operators to enhance our catalog quality. If you're passionate about empowering partners and ready to make a substantial impact on an industry-leading marketplace, we want to hear from you.

What You'll Do

Responsibilities

As a Senior Product Marketing Manager, Supplier Engagement, you'll be instrumental in helping our suppliers thrive on our platform. Your core responsibilities include:

• Drive Supplier Growth & Optimisation: Collaborate with internal teams to help existing suppliers optimise their listings, effectively use our tools, and increase their earnings. You'll translate deep operator insights into actionable product and marketing initiatives.
• Maximise Availability & Expand Catalog: Lead efforts to expand available tours across our catalog.
• Boost Special Offers & Promotions: Develop and execute strategies to encourage operators to utilise our special offer tools.
• Elevate Listing Quality & Adoption: Champion operator adoption of features that elevate their listings, ensuring best-in-class presentation through high-quality media (images & video), improved Listing Quality Scores, and Product Tagging.
• Enhance Supplier CRM Lifecycle: Partner strategically with marketing teams to refine and optimise our supplier lifecycle CRM programs.
• Deliver Actionable Performance Insights: Empower operators with crucial data for their business decisions by working with relevant teams to deliver key operator insights.
• Lead New Feature GTM for Existing Operators: Plan and execute GTM strategies for introducing new features to our current operators. Ensure deep understanding of benefits, effective communication, and high adoption rates.

Why This Role Is Critical

Unlocking the full potential and maximising the value of our existing operator base is essential for sustained and accelerated growth. This senior role ensures we maximise revenue from our current catalog, empower our partners, and efficiently drive incremental business impact by fully leveraging the assets we already have.

Qualifications

We're looking for an experienced leader with:

• 5+ years in product, product marketing, and/or marketing, with a strong focus on strategic impact in a B2B or marketplace context.
• Proven success translating complex business challenges into compelling value propositions and impactful marketing messaging.
• Demonstrated capacity to craft and execute holistic growth programs that drive adoption, engagement, and retention.
• Strong track record of translating supplier/customer needs into innovative product ideas or feature adoption strategies that result in widely adopted solutions.
• Willingness and ability to work with teams across multiple time zones (e.g., US and Europe).

You Are

• Deeply Customer Oriented: You will be able to understand our operators' challenges and opportunities, consistently championing their needs.
• An Exceptional Communicator: Verbally, in writing, and visually, you distill complex information into clear, persuasive narratives.
• A Highly Collaborative Leader: You partner effectively across diverse internal teams (e.g., Product, Sales, Partner Success, Marketing) to achieve solutions.
• Resilient & Adaptable: You thrive in dynamic, fast-evolving environments with a degree of ambiguity.
• Rigorously Curious and Analytical: You question assumptions and support your insights with robust data.

An Inspiring Colleague: You're a valued team member who shares experience, seeks growth, and fosters a positive, inclusive culture.

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.

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