Senior Software Engineer - Customer Engineering in EST

DISCLAIMER:

We are only able to consider U.S. Citizens or Green Card holders at this time. Unfortunately, we cannot transfer existing H1B visas.

Our client is a pioneering Data and AI technology company dedicated to accelerating scientific discovery, advancing human health, and extending lives. Think of them as adjacent to Palantir Technologies but purpose-built for the unique demands of Life Sciences, Biopharma, and Bioinformatics.

Trusted by many of the top pharmaceutical and biotech companies, they offer an open, cloud-native platform designed to unify and harmonize scientific data. By seamlessly integrating lab instruments, informatics systems, and data applications, their platform transforms fragmented, complex data into actionable insights that drive faster and better scientific outcomes.

Their extensive partner network, combined with deep domain knowledge and the industry's only open scientific data cloud, powers the future of scientific research and the delivery of life-saving therapeutics.

POSITION OVERVIEW:

We are looking for a highly skilled Customer Engineer to join the team and help drive customer success by resolving product-related challenges, enhancing adoption, and improving satisfaction. This is an opportunity to work at the intersection of cutting-edge technology and life-saving scientific innovation.

KEY RESPONSIBILITIES:

• Serve as a trusted technical partner for customers, addressing product-related issues.

• Collaborate with account teams to drive product adoption and improve customer experience.

• Troubleshoot and resolve customer challenges, escalating when necessary to product and engineering teams.

• Identify product and documentation improvements and advocate for enhancements.

• Develop diagnostic tools, scripts, and playbooks to streamline support and reduce time to resolution.

REQUIRED EXPERIENCE:

• ⓘ View potential timezone restrictions

  Must be based in Eastern Time Zone (EST).

• 7+ years in customer engineering, SRE, or technical support roles with a record of success.

• Strong troubleshooting skills for APIs, integrations, and AWS-based applications.

• Hands-on experience with cloud-native applications, microservices, and container deployments.

• Knowledge of databases, NoSQL, queuing services, and search technologies (e.g., ElasticSearch).

• Proficiency in scripting or programming: Python, PHP, JavaScript, React, Go, or Java.

• Demonstrated ability to diagnose software reliability issues in distributed systems.

• Exceptional communication and collaboration skills.

• Curious, self-starter, collaborative, and adaptable.

• Experience in Life Sciences, Biopharma, or scientific domains is a plus.

EDUCATION:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Join this mission-driven team and help build the data and AI foundation for the next generation of scientific breakthroughs.