Genesys Cloud - Software Developer

Role Description

We are still looking for talent… and we would love for you to join our team!

For over 27 years, UST has worked alongside the world’s leading companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation.

Together, with more than 39,000 employees across 30 countries, we build to create limitless impact, reaching billions of lives in the process.

About The Role

We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. The candidate will be responsible for implementing high-quality routing logic, automation, and system integrations that support business and operational needs.

The candidate will collaborate closely with the Program Director, Product Owner, architecture team, development teams, and multiple stakeholders to understand requirements, define technical solutions, and deliver scalable features within Genesys Cloud.

Responsibilities

• Develop and maintain customer experience flows in Genesys Cloud Architect.
• Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.
• Implement routing logic, automation, and configurations for voice and digital channels.
• Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
• Troubleshoot issues, optimize performance, and ensure platform stability.
• Participate in testing, documentation, and deployment activities following development best practices.
• Support continuous improvement of the contact center platform and related processes.

Must Have

• 3–7+ years in contact-center/telephony development or systems engineering; at least 2 years working specifically with Genesys Cloud or equivalent CCaaS.
• Proven track record deploying production outbound /inbound services and running go-lives.
• Ability to read/analyze requirements and translate them into technical solutions.
• Experience troubleshooting issues and ensuring platform stability.
• Familiarity with cloud concepts, security basics, and version control.

Nice To Have/ Preferred

• Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect).
• Experience with Genesys Architect API;Inbound and Outbound Campaign API specifics.
• Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups)
• Experience with event-based integrations (EventBridge or similar).
• Exposure to CRM systems (MS Dynamics).
• Genesys Cloud or cloud provider certifications (AWS).
• Experience with REST APIs, webhooks, JSON, OAuth2 and JWT

Conditions

• Full time position
• 100 % remote

Skills

genesys cloud testing,genesys cloud architect,aws,genesys cloud,