Technical Program Manager, Strategic Growth via Data Science

Upwork is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We seek a strategic Technical Program Manager for the Marketplace Dynamics (MDS) team. In this role, you will shape the strategy for science initiatives across the organization. As part of the Analytics, Insights, and Pricing (AIP) team within Finance, Strategy & Insights (FS&I), you will harness advanced decisioning science with customer segmentation, marketing mix models, supply:demand optimization and Macroeconomy & GenAI econometric models to extract insights, guide data-driven recommendations for all facets of the marketplace and drive business decisions with senior decision-makers including the CEO in the org.

Responsibilities

• Superior Problem Solving: Guide strategic decisions with business leaders with a keen eye on results.
• Clear Communication: Present with conviction, translating to key business drivers.
• Math with Empathy: Keen attention to detail to articulate ideas succinctly in an empathetic manner.
• Productive Relationships: Build and gain trust to drive decisions in a consensus manner.

What it takes to catch our eye

• Proven: Proven impact from insights with 5+ years.
• Structured Mindset: Tackle ambiguity through a hypothesis-driven, data-centric mindset.
• Startup Agility: Own, operate, lead and influence in an agile startup and high-performing team.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.