We are Upstart 13. We are humble, hungry, and competent people who are radically changing the expectations and experience of outsourcing for all participants by challenging barriers that create inequality and by bringing down borders in technology for people everywhere. We’re all about delivering value and doing big things. We have become a game-changer for teams around the world who look to Upstart’s services as a differentiator.

Job Description:

We are looking for a seasoned Senior Engineer specialized on SugarCRM based in Latam. This role will act as the technical SME for all things SugarCRM: extending the core platform, building new features, and driving complex legacy-to-cloud upgrades. You will design, code, and deploy Sugar modules and integrations while leading data and version migrations to SugarCloud as needed.

Responsibilities:

Feature Engineering: Design & implement custom modules, dashlets, views, REST-based services, and UI extensions that follow SugarCRM’s upgrade-safe architecture.
Upgrade & Cloud Migration: Own the technical plan to move instances from on-prem versions 9+ to Sugar Sell 14 (SugarCloud), including code refactoring, extension remediation, and extensive regression testing.
Data Migration: Define ETL strategy, cleanse and transform large data sets, and validate fidelity post-cut-over.
Support Escalations: Interface with Sugar Support, open/track tickets, apply hot-fixes, and document resolutions.
SugarCRM Technical Leadership: Serve as the on-call SugarCRM subject-matter expert, advising stakeholders on best-practice CRM roadmaps.

Qualifications

Technical skills:

Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
6 + years professional SugarCRM development (2+ years on recent versions. e.g., 13+).
Deep knowledge of Module Loader, Logic Hooks, Beans, Sugar Studio / Metadata framework, REST/API, Upgrade-Safe patterns.
Prior experience moving on-prem SugarCRM to SugarCloud managed hosting, including data and custom code.
Strong knowledge of PHP 8.x, HTML/CSS/JS/Bootstrap, MySQL.
Experience with Elasticsearch.
Knowledge of secure software development best practices in SugarCRM.

Soft skills:

Excellent analytical, communication, and English documentation skills.
Able to work through ambiguity in a fast-paced, dynamically changing business environment with minimal supervision.
Excellent collaboration skills with a desire to learn and teach.
Excellent understanding of development processes and agile methodologies.
Enthusiastic, highly motivated, and able to learn quickly.
A willingness to get your hands dirty - you enjoy a scrappy, entrepreneurial environment where everyone pitches in to get the job done.

Bonus skills:

SugarCRM Certified Developer Specialist and/or Certified Solutions Architect.
Experience with Linux, Docker, Git, and CI/CD.

Why Upstart13?

We put people first at Upstart 13! We believe the world is filled with amazing people and we are willing to go to great lengths to seek out others who share our values to join our cause of bringing down borders in technology for people everywhere.
We develop leaders at Upstart 13, we focus on what matters to do meaningful work, we own our shit, we stay curious, and we understand responsibility leads to
giving. We do big things together!

Perks: