We are looking for an enthusiastic and dynamic individual with an overall experience of 4 – 6 years to join Upland India as a Salesforce CPQ Specialist for our Upland Shared Services Organization (SSO). The individual will work projects and break/fix support items in Salesforce.

What would you do?

Take full ownership of the Salesforce CPQ implementation through all phases of development
Implement CPQ best practices based on business needs and requirements
Meet with internal clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
Perform configuration and customization of the Salesforce.com and B2B Commerce Platforms
Participate in efforts to develop and execute testing, training and documentation
Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.

What are we looking for?

Technical Skills

The following skills are needed for this role.

You can do the addition or deletion of the skills as per your requirement.

Experience

5+ years in Salesforce development
5+ years working with Salesforce CPQ.
2+ years working with B2B Commerce Platform
Bachelor’s degree required - Computer Science, MIS or equivalent
Salesforce CPQ certification

Primary Skills (2-3 Mandatory Skills)

Functional knowledge of 3rd party applications integrated with Salesforce CPQ, such as DocuSign, NetSuite or similar ERP
B2B Commerce Platform configuration and management
Software engineering skills with Force.com Platform (Apex, VisualForce, SOQL, Unit Testing, Flows, Lightning Component Framework, Approval Processes)
Direct experience working on CRM projects for middle market and enterprise size companies
Working knowledge of the lead to contract process in Salesforce, and the objects that are leveraged.
Experienced in developing solutions using Object Oriented design principles
Knowledge of Salesforce best practices using Salesforce CLI
Must be available online until 3pm CT Mon-Fri.

Secondary Skills (nice To Have)

Experience with web services (REST & SOAP, JSON & XML, etc.)
Integration with other business systems: Marketo, NetSuite, etc
Prior experience with data migration and ETL/integration tools a plus
Salesforce B2B Commerce

Soft Skills

Thrives collaborating in a team environment with a diverse range of people
Strong attention to detail and root cause analytical skills
Able to have a change of mind, and able to change the minds of others
Writes clearly and concisely
Excellent Communication skills
Capable of working without a company office, with a fully remote team
Excellent organizational and time management skills.
Strives to meet project timelines and deadlines

Growth Skills

Possesses a good work ethic; a self-starter with a desire to grow
Always looking for better ways to get the job done

Qualification

ⓘ View potential timezone restrictions

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About The Business Systems Team

The Business Systems Team implements and supports specialized applications that support our business processes within Upland Software.

We are directly responsible for all of Upland’s sales, customer success, accounting, and finance systems and enterprise applications integrations. We build and extend these applications to support the processes of our business partners and rationalize our application landscape to ensure it is optimized for efficiency and spend.

These internal-facing applications include a multitude of different applications and environments, including Salesforce, Adaptive Planning, NetSuite, Boomi, Catalyst, Xactly, UKG, etc.

Our Enterprise Applications team is made up of a combination of roles to best support the services we offer.

About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.

About Upland Software

👥1001-5000

📍Austin, TX

🔗Website

Upland Software Service

How does Upland Software work?

Our growing library of 30+ products delivers the last mile plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 10,000+ customers.