Senior Software Engineer I

Job Description or Job Spec (contractor positions will not be posted externally)

Opportunity Summary

Upland BA Insight provides a search platform enabling organizations to deploy search solutions both internally and for their extranet / internet needs. Our technology stack, incorporating the latest state-of-the-art AI technologies, offers an end-to-end solution for all search needs: from indexing any content source and enhancing ingested content quality to an enhanced search user experience framework. We leverage advanced AI and NLP capabilities to provide the best answer possible to end-users.

Our technology is deployed within many organizations worldwide, ranging from hundreds of users to hundreds of thousands of users, processing hundreds of millions of documents.

You will join the core development team and be given the opportunity to work on all aspects of our technology stack. From building high-performance connectors enabling the ingestion of terabytes of data to integrating cutting-edge AI, large language models like ChatGPT, and ML into our processing flow to understand content and queries, ensuring the delivery of the right answer at the right time.

If you are interested in search and information retrieval or love the challenge of highly scalable, highly performing software, you have a place in our team.

Primary Responsibilities

The primary responsibility of this position is to actively contribute to the proposal, design, and implementation of advanced functionalities in our suite of enterprise search products. This role entails exploring and integrating new technologies, particularly in artificial intelligence, to enhance and innovate features throughout our product line. The individual in this role will work closely with a dynamic team to conceptualize and deliver competitive solutions, ensuring the continuous innovation of our enterprise search products in the market. This requires a proactive problem-solving approach and a commitment to delivering high-quality, forward-thinking products that surpass customer expectations.

You will work primarily in C#/.NET technology, integrating with AWS, Container, and Cloud-based solutions while also engaging with state-of-the-art AI technologies and concepts. This position requires you to be comfortable with distributed systems as well as high performance, multi-threading development best practices, ensuring your contributions align with the latest advancements in artificial intelligence.

What are we looking for?

Technical Skills

The following skills are needed for this role.

Experience

• 5 - 7 years (Full-Stack)

Primary Skills (2-3 Mandatory Skills)

• 5+ years of C# and .NET experience for web applications
• Strong OOP and design patterns expertise
• 3-5 years in Frontend UI - JavaScript frameworks(Vanilla), HTML and CSS

Secondary Skills (nice To Have)

• Experience developing web front-end applications using JavaScript frameworks, HTML and CSS
• Capability to explore and understand state-of-the-art AI technologies
• Agentic RAG
• Experience with authentication systems, including OAuth 2.0, OpenID Connect, and Identity Provider integrations (SSO, JWT, IAM)
• Knowledge of Python is great to have

Soft Skills

Thrives collaborating in a team environment with a diverse range of people

Passionate About Delivering An Amazing Customer Experience

Able to have a change of mind, and able to change the minds of others

Must have excellent written and verbal English skills

Capable of working without a company office, with a fully remote team

Growth Skills

• Possesses a good work ethic; a self-starter with a desire to grow
• Always looking for better ways to get the job done

Requirements

• 5+ years of C# and .NET experience for web applications
• Strong OOP and design patterns expertise
• Code refactoring and unit testing proficiency
• Experience with distributed, high-performance systems
• Proven ability to lead successful Proof of Concepts (POCs)
• Quick adoption of new third-party technologies, cloud-hosted services, and vendor-provided solutions
• Capability to assess and select the most suitable technologies and services for optimal solutions

Desired Skills

• Technical skills:

• Knowledge of Python is great to have

• Knowledge of Linux and C/C++ is welcome

• Experience developing web front-end applications using JavaScript frameworks, HTML and CSS

• Experience with authentication systems, including OAuth 2.0, OpenID Connect, and Identity Provider integrations (SSO, JWT, IAM)

• Experience with existing search engines: OpenSearch/Elasticsearch, Azure Cognitive Search, SOLR, etc.

• Innovation and AI Exploration:

• Demonstrated innovative thinking for product enhancements

• Capability to explore and understand state-of-the-art AI technologies

• Integration of AI solutions and envisioning new functionalities

• Ability to demo and sustain proposed features with clear justifications

• User Experience (UX) and Usability:

• User-centric approach to UX design

• Usability enhancement based on feedback and best practices

• Ability to demo and sustain proposed features with clear justifications

Qualification

A Bachelor’s degree in Computer Science or equivalent will be required for this role

__Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

_About BA Insight

Upland BA Insight provides an AI search platform enabling organizations to deploy search solutions both internally and for their extranet / internet needs. Our technology stack provides an end-to-end solution for all search needs: from indexing any content source and enhancing ingested content quality to an enhanced search user experience framework, leveraging AI and NLP to provide the best answer possible to end-users.

Our technology is deployed within many organizations worldwide, ranging from hundreds of users to hundreds of thousands of users, processing hundreds of millions of documents.

You will join the core development team and be given the opportunity to work on all aspects of our technology stack. From building high performance connectors enabling ingestion of terabytes of data to integrating AI, large language models like ChatGPT and ML into our processing flow to understand content and queries and offer the right answer at the right time.

If you are interested in search and information retrieval or love the challenge of highly scalable, highly performing software, you have a place in our team.

About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.