Senior Product Designer - Search/AI

Senior Product Designer - Search/AI

Location: Remote: UK or Portugal

Contract: Permanent

Line Manager: Head of Design

We're here to help those who teach. It's what brings us to work every day. At Twinkl, we’ve been providing educators across the world with high quality, trusted teaching and learning resources for over a decade now. They’re all written and checked by our wonderful team of experienced educators, and there are hundreds of thousands of resources to download, with new ones added daily.

The digital product team is dedicated to creating innovative and engaging digital experiences for children and educators. We are committed to enriching the lives of users through interactive and educational applications that inspire creativity, learning, and fun.

We’re looking for an experienced Senior Product Designer to evolve our search experience as a whole, helping us pave the way to leverage AI in our browsing experience and exploring AI as a driving agent of personalisation. You will be responsible for designing user-centric interfaces that make life easier for educators.

Ongoing projects/how you’ll spend your day:

• Customer-centric UX/UI design: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications. Design intuitive, accessible, and visually appealing user interfaces that enhance the learning experience. Ensure a seamless user experience by designing clear navigation, interaction flows, and information architecture.
• Leverage customer insights: Collaborate with the UXR and customer insights teams to conduct user research to understand the needs, pain points, and behaviours of educators and students. Translate research findings into actionable design insights and product requirements.
• Design exploration: Coordinate and lead appropriate forums for the purpose of ideation and exploring design solutions with a cross-functional team, including stakeholders (you will have an extensive toolkit of methodologies to enable this)
• Cross-functional collaboration: Collaborating with engineering, product, UXR, data and education teams to ensure the successful development and launch of products.
• Stakeholder management: Building strong relationships with stakeholders, effectively communicating your designs and managing and incorporating their feedback from stakeholders at various levels
• Building a design system and standards: You will be at the forefront of the development and implementation of design systems, bringing consistency and improved usability across all digital products on all channels
• Support the end-to-end product development process: From product conception and ideation through to implementation, pre-launch testing and final customer feedback (circling back into iterative product design) you will be engaged and contributing every step of the way to ensure a successful launch of high quality products
• Mentoring: Using your extensive experience you will mentor more junior team members and advocate for design across the organisation, promoting best practice and ways of working

To succeed in the role, you will:

• Be User-Centric: Have a deep empathy for users and a strong commitment to creating solutions that meet their needs and enhance their experience.
• Be Collaborative: Thrive in a team environment, working effectively with cross-functional teams to achieve common goals.
• Be Innovative: Bring creative problem-solving skills and a willingness to explore new ideas and approaches to design challenges.
• Be Detail-Oriented: Have a keen eye for detail, ensuring the highest quality in design deliverables and user experiences.
• Be Adaptable & have a growth mindset: Thrive in a fast-paced, dynamic environment, and be able to adapt to changing priorities and new challenges, open to learning and responsive to feedback.

We're interested in people that have:

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
• 5+ years of experience in product design, preferably in customer-facing products across web and mobile apps, education technology or related industry.
• Proficiency in Figma or similar.
• Strong portfolio showcasing your design process, user research, and final designs.
• Excellent communication and presentation skills.
• Understanding of accessibility standards and best practices.
• Experience in building AI-oriented interfaces is highly
• An understanding of the EdTech landscape is a plus

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.