Senior Product Designer (Acquisition)

Location: Remote UK

Contract: Permanent

Hours: 37.5 hours (Core hours 10:00 am-2:00 pm Monday-Friday)

Line Manager: Head of Design

We're here to help those who teach. It's what brings us to work every day. At Twinkl, we’ve been providing educators across the world with high quality, trusted teaching and learning resources for over a decade now. They’re all written and checked by our wonderful team of experienced educators, and there are hundreds of thousands of resources to download, with new ones added daily.

The digital product team is dedicated to creating innovative and engaging digital experiences for children and educators. We are committed to enriching the lives of users through interactive and educational applications that inspire creativity, learning, and fun.

We’re looking for an experienced Senior Product Designer to evolve the acquisition experience Web, driving growth and solving real customer problems. You will be responsible for designing user-centric interfaces that inspire and engage our users.

Ongoing Projects/how You’ll Spend Your Day

• Customer-centric UX/UI design: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications. Design intuitive, accessible, and visually appealing user interfaces that enhance the learning experience. Ensure a seamless user experience by designing clear navigation, interaction flows, and information architecture.
• Leverage customer insights: Collaborate with the UXR and customer insights teams to conduct user research to understand the needs, pain points, and behaviours of educators and students. Translate research findings into actionable design insights and product requirements.
• Design exploration: Coordinate and lead appropriate forums for the purpose of ideation and exploring design solutions with a cross-functional team, including stakeholders (you will have an extensive toolkit of methodologies to enable this)
• Cross-functional collaboration: Collaborating with engineering, product, UXR, data and education teams to ensure the successful development and launch of products.
• Stakeholder management: Building strong relationships with stakeholders, effectively communicating your designs and managing and incorporating their feedback from stakeholders at various levels
• Building a design system and standards: You will be at the forefront of the development and implementation of design systems, bringing consistency and improved usability across all digital products on all channels
• Support the end-to-end product development process: From product conception and ideation through to implementation, pre-launch testing and final customer feedback (circling back into iterative product design) you will be engaged and contributing every step of the way to ensure a successful launch of high quality products
• Mentoring: Using your extensive experience you will mentor more junior team members and advocate for design across the organisation, promoting best practice and ways of working

To Succeed In The Role, You Will

• Be User-Centric: Have a deep empathy for users and a strong commitment to creating solutions that meet their needs and enhance their experience.
• Be Collaborative: Thrive in a team environment, working effectively with cross-functional teams to achieve common goals.
• Be Innovative: Bring creative problem-solving skills and a willingness to explore new ideas and approaches to design challenges.
• Be Detail-Oriented: Have a keen eye for detail, ensuring the highest quality in design deliverables and user experiences.
• Be Adaptable & have a growth mindset: Thrive in a fast-paced, dynamic environment, and be able to adapt to changing priorities and new challenges, open to learning and responsive to feedback.

We're Interested In People That Have

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
• 5+ years of experience in product design, preferably in customer-facing products across web and mobile apps, education technology or related industry.
• Proficiency in Figma or similar.
• Strong portfolio showcasing your design process, user research, and final designs.
• Excellent communication and presentation skills.
• Understanding of accessibility standards and best practices.
• An understanding of the EdTech landscape and emerging technologies such as AI is a plus

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.

Benefits

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. Here’s a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year and Twinkl subscriptions
• Quarterly company awards programme
• Seasonal events
• Referral scheme
• Cervical and Prostate screening
• Company sick pay after 3 months of service
• After probation - cycle-to-work scheme
• Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave