We’re seeking a hands-on, seasoned hybrid/product designer with strong UX expertise and leadership skills. In this role, you’ll drive end-to-end experience strategy—from research and concept to execution—crafting data-driven, human-centered solutions across industries such as travel, hospitality, and food. You’ll lead by example, mentor junior designers, and collaborate closely with cross-functional teams and clients to deliver high-quality, inclusive, and accessible experiences.

What You’ll Do

UX Strategy & Design

Lead and execute discovery activities (e.g. workshops, interviews, audits) to define experience strategy
Design and iterate on user flows, wireframes, prototypes, and service blueprints based on research and testing
Present and defend design solutions to internal teams and clients

User Research & Testing

Conduct and analyze user research (e.g. IDIs, focus groups, usability testing) to uncover insights
Create personas, journey maps, and other research artifacts to guide design decisions
Continuously test and refine designs based on feedback and behavioral data

Inclusive Design

Champion accessibility best practices
Ensure solutions are usable across all backgrounds, abilities, and demographics

Collaboration & Communication

Work closely with product managers, developers, and stakeholders
Clearly communicate design rationale to both technical and non-technical audiences
Step into existing projects and client relationships with confidence and clarity

Leadership & Mentorship

Set quality standards for UX deliverables and design processes
Support junior designers’ growth through feedback and guidance
Contribute to business development efforts as needed
Stay current with tools, trends, and best practices in UX and product design

Qualifications

BS/BA or advanced degree in HCI, Library Science, Design, or related field
6+ years in UX; 2+ years in a digital-first agency or consultancy
Strong portfolio showcasing UX work across multiple industries
Experience with mobile/responsive design, design systems, and accessibility
Proficient in Figma, Adobe Creative Suite, Optimal Workshop, Userlytics, and Microsoft Office
Effective communicator and collaborative team player
No travel required

Preferred