CX Sr. UX Designer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.

TTEC Digital seeks a Sr. UX Designer to join our CX Consulting practice area. This is a 100% remote opportunity.

We are looking for a strategic and tactical thinker who has a growth mindset and track record crafting experience strategies, designing and developing customized customer experience and employee experience solutions powered by best-in-class digital platforms.

What You Will Be Doing

• Collaborate with cross-functional teams and clients to understand their business objectives, user needs, and market requirements, providing strategic design insights and direction
• Plan and conduct user research, usability testing, and/or competitive analysis to inform design decisions and ensure user-centric solutions
• Lead Visual Design efforts from initial concepts to a refined design with minimal guidance; mentor junior designers when appropriate
• Independently execute on Wireframes & Prototypes (low, mid, and high fidelity) with minimal guidance & coaching
• Deliver on multiple workstreams or accounts at the same time, while managing priorities and timelines effectively
• Act as an advocate for the user-centric design at our company
• Contribute meaningfully to the company’s Design culture, helping to evolve best practices and standards

What You Will Bring

• 4–8 years of UI/UX Design experience, preferably within a consulting or agency environment
• A digital portfolio showcasing user-centered design projects and high-quality user experiences is required
• Proficiency in designing and prototyping in Figma and/or Adobe XD
• Hands-on experience using design methods such as Heuristic Evaluations, Design Thinking workshops to build empathy for our users
• Working knowledge of Design Systems, with experience maintaining or contributing to a system at scale
• Ability to design across a variety of digital channels, including the Web. Mobile app, etc
• Strong communication, presentation, and collaboration skills, with the ability to engage confidently with clients and stakeholders
• Extensive experience with user research methods, information architecture, and interaction design
• A passion for user-centered design and a continuous drive to stay updated with industry trends and emerging technologies
• Minimum Bachelor’s level degree required
• Remote with the ability to travel to clients for key meetings

$90,000 - $110,000 a year

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits Available To Eligible Employees Include The Following

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.