Product Designer (Engagement)

TryHackMe is the fastest-growing online cyber security training platform. Our mission is to make learning and teaching cyber security easier by providing gamified security exercises and challenges. Having only been around for handful of years, we've grown to more than 4 million community members and our growth isn't slowing down! 🥷

Are you a visionary product designer who loves sparking joy and levelling up user experiences? Join our B2C Engagement squad and help us turn everyday interactions into rewarding adventures! You’ll craft playful, gamified moments that boost retention, keep users hooked on discovering fresh content, and make every tap feel like a win. If you’re ready to blend creativity with strategy - and power up engagement through fun challenges and rewards - we want you on our team!

The Role

Partner with our Product Manager and engineering team to develop innovative features that guide users into cyber careers. On any given day, you’ll:

• Interview users to uncover needs and pain points
• Sketch and wireframe concepts, then refine them into high-fidelity mockups
• Collaborate with stakeholders—including TryHackMe’s founders—to align on requirements
• Work hand-in-hand with engineers to ensure designs translate into seamless user experiences

Thriving in a small, agile design team, you’ll switch effortlessly between independent ideation and collective brainstorming. Feedback fuels your process—you’ll propose multiple alternatives, iterate rapidly with low-fi prototypes, and use both quantitative metrics and qualitative insights to inform every decision. In the end, your designs and solutions will captivate millions of cybersecurity learners and professionals worldwide!

Clear communication—both visual and verbal—is second nature, ensuring every stakeholder understands your vision.

• Research - Dive deep into user problems, by speaking directly with users, looking at product usage data, and researching best practices.
• Design - Create wireframes to explore ideas, working at a fast pace to iterate and arrive on a chosen direction. Work on high fidelity designs ready for implementation.
• Collaborate - Work daily with your team, particularly with the product manager. Frequent collaboration with stakeholders, including the founders of TryHackMe who are passionate about how we build product.
• Communicate - Bring a design mindset to the team, advocate for good design principles, and doing the best thing for the user.
• Measure - Track the success of product updates, whether through an AB test, or analysing product usage data. Understand user behaviour through analytics and qualitative research.

Skills & Experience

An already established Product Designer/ UX Designer/ UI Designer, you will have:

• At least 4 years of UX/UI experience on consumer facing websites or apps.
• Proficiency using Figma.
• Comfortable creating wireframes and low fidelity mockups to explore ideas with others.
• Experience working with development teams and product managers.
• Understanding of users' behaviours and experience in analysing product usage using both quantitative and qualitative approaches.
• An excellent mindset for resolving issues, creating fantastic products, and demonstrating a passion in simplifying the lives of our customers.
• Beyond images, you can express yourself clearly verbally and in writing through common communication channels as well as longer-form writing where necessary.
• You are comfortable facilitating workshops and leading UX discovery.

Benefits & Perks

🚣 100% Remote - _In a fully digital world, work from anywhere you want!

_💻 Tools - _a dedicated work laptop + any accessories you need to do your best work.

_👕 Swag Pack - _start your TryHackMe journey with a branded swag bundle!

_💪 Personal Development - £2,500 _training budget to acquire certifications, and more.

_⛱️ Company Retreat - a_n annual company retreat, fully paid for by us!

_🍕Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches.

🧡 Health Insurance - _if you're in a country that doesn't have public health care.

_🍼 Enhanced Maternity & Paternity- an _enhanced package on top of statutory requirements.

_💸 401k / Pension - _TryHackMe makes it easy to save money for your retirement.

_Our Hiring Process

• Stage 1: Screening with Talent Acquisition
• Stage 2: Hiring manager call
• Stage 2: A short take-home exercise to then present back
• Stage 3: Final Chat with a Co-Founder and member of the Product/Design Team!

At this time, we are unable to provide sponsorship.

TryHackMe takes the pain out of learning and teaching cyber security. Our platform makes it a comfortable experience to learn by designing prebuilt courses that include virtual machines (VM) hosted in the cloud and ready to be deployed. This avoids the hassle of downloading and configuring VMs. Our platform is perfect for CTFs, Workshops, Assessments, or Training. We've come a long way since launching in 2018, with over four million users on the platform!