Product Lead

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience.  You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a Product Lead, you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

Job Description

Reporting to the Business Head of Cards and Lending, you will be part of a multidisciplinary team and get to design, assist in developing and delivering one of our key revenues generating product propositions. As a Product Lead, you will own and grow our core Card and Lending products, crafting a unified value proposition that anticipates and fulfils customer needs, in line with the Bank’s mission to redefine banking through simplicity, transparency, and trust. You are a digital native with a natural intuition for design and technology, coupled with a strategic mindset. You are comfortable working in a fast-paced environment, get excited by solving complex problems and are happy to roll your sleeves up and get things done.

The Role Responsibility:

• Own and evolve a flagship Cards & Lending product, including full P&L accountability

• Define and execute a forward-looking product strategy, leveraging data, market trends, and emerging technologies (including AI)

• Drive end-to-end product lifecycle management: acquisition, engagement, credit performance, and portfolio growth

• Develop innovative product propositions grounded in deep customer insight and analytics

• Identify and unlock new growth opportunities across customer and credit segments

• Embed AI and data-driven decisioning into product features, operations, and customer journeys

• Be the voice of the customer, translating complex needs into elegant, intuitive experiences

• Work closely with Engineering, Data, Risk, and Operations to deliver seamless, high-quality journeys

• Lead day-to-day execution while continuously experimenting, learning, and iterating

Role Specific Technical Competencies:

Skill

Target proficiency level

User Research

Core

Communication and Coordination across teams

Advanced

Product Analysis

Advanced

Product Development and Management

Advanced

Cards & Lending Operations and Technology

Core

Credit Risk Management

Advanced

Agile certification

Core

You’ll Fit Right in If You Are

• A technologically curious mindset, with strong interest or hands-on experience in AI, automation, or data-driven products

• Comfortable navigating ambiguity and rapid change, with the ability to pivot quickly

• A builder mentality—you roll up your sleeves and make things happen

• Strong ability to simplify complex problems into intuitive customer experiences

• Highly collaborative, with the ability to influence across diverse teams

• A continuous learner who proactively explores new tools, domains, and ways of working

• Balanced in thinking—able to align customer needs, business goals, and technical realities

Our Ideal Candidate:

• 10+ years of experience, with 6+ years in product management (preferably in Cards, Lending, or fintech)

• Proven track record of owning and scaling customer-facing financial products

• Strong understanding of credit, cards, and lending ecosystems

• Experience working in agile, fast-paced digital environments

• Solid grasp of mobile and web technologies, with exposure to data/AI-driven product development as a strong advantage

• Strong analytical, communication, and stakeholder management skills

• Bachelor’s degree in a technical or quantitative discipline (e.g. Finance, Engineering, Computer Science)

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Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you.  So come as you are. 😊

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.