Program Manager, Strategic Performance Excellence

Profile

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Program Manager, Strategic Performance Excellence supports the development and execution of Corrective Action Plans (CAPs) in response to government-issued Corrective Action Requests (CARs) across the TRICARE (T-5) and Community Care Network (CCN) programs. This role operates as part of a two-person pod with a Senior Delivery Lead and serves as both a program/project manager and business analyst. The Program Manager is responsible for schedule management, task coordination, documentation development, stakeholder coordination, performance tracking, and overall operational orchestration of assigned CAPs. The position supports the management of 2–4 CAPs concurrently during execution phases while assisting in intensive initiation and root cause analysis activities for newly issued CARs. This role requires strong organizational discipline, analytical capability, and executive-level professionalism in a high-visibility, deadline-driven environment. In addition, this role partners with the Quality Performance Improvement team to integrate preventive insights and leading indicators from Quality Improvement Plans into project plans, timelines, and reporting to help mitigate risks before they escalate.

Education & Experience

Required:

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Industrial Engineering, or related field or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 5+ years of experience in program management, project management, quality improvement, healthcare operations, compliance, or performance management
• Demonstrated experience managing complex, cross-functional workstreams

Preferred

• Experience supporting corrective action initiatives, audit responses, or regulatory remediation efforts
• Project Management Professional (PMP) certification
• Lean or Six Sigma certification

Key Responsibilities

• Program & Schedule Management
• Develop and maintain integrated CAP work plans, timelines, milestones, and deliverables.
• Track corrective action tasks, dependencies, risks, and mitigation strategies.
• Ensure timely completion of milestones in alignment with government submission deadlines.
• Maintain structured documentation of all CAP artifacts, including RCA documentation, action plans, evidence logs, and reporting materials.
• Proactively identify schedule risks and escalate to the Senior Delivery Lead. Documentation & Deliverable Development
• Draft and maintain CAP documentation, including: o Root cause analysis summaries o Corrective action implementation plans o Milestone tracking logs o Status reporting decks and updates
• Partner with the Strategic Communications Specialist to ensure final deliverables are polished and executive-ready.
• Maintain version control and documentation governance standards.
• Ensure documentation aligns with internal policies and contractual expectations.
• Stakeholder Coordination & Engagement
• Coordinate working sessions, stakeholder interviews, and cross-functional meetings.
• Capture meeting notes, action items, and decisions.
• Track stakeholder commitments and follow-ups.
• Support engagement across Operations, Clinical, Network, IT, Compliance, and Quality teams.
• Assist in preparation for executive and government-facing presentations. Data Analysis & Reporting
• Gather and validate quantitative performance data related to corrective actions.
• Support development of dashboards and performance reporting mechanisms.
• Conduct analysis to assess impact of corrective actions against defined metrics.
• Prepare qualitative and quantitative status reports for leadership review.
• Monitor performance trends and support reassessment efforts when outcomes do not align with expected improvement.
• Risk & Issue Management
• Maintain CAP risk and issue logs.
• Track mitigation actions and resolution status.
• Ensure documentation of control improvements and sustainability mechanisms.
• Support readiness activities for government follow-up or validation reviews.

Competencies

Communication / People Skills: Strong written documentation and structured communication capability.

High Intensity Environment: Ability to operate effectively in high-pressure, deadline-driven environments.

Organizational Skills: Experience developing detailed work plans and tracking execution. Strong attention to detail and documentation discipline.

Team-Building / Team Player: Strong interpersonal skills and ability to coordinate across stakeholder groups.

Technical Skills: Program and project management; business analysis; risk tracking & mitigation.

Working Conditions

Working Conditions

• Works in a standard office environment
• Must be able to work non-regular hours and extended shifts as required to meet government-mandated deadlines
• High-intensity work environment with tight turnaround timelines
• Regular and reliable attendance is required

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $112,000 to $119,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.