Product Designer, AI Experiences - W2

Job Title: Product Designer, AI Experiences

Location: Remote (Tri-state – NJ, NY, CT preferred)

Type: 1-Year Contract (W2)

Target Start Date: April

Description:

Our premiere media client's Enterprise Product organization is seeking a Product Designer to design browser-based AI products, conversational tools, and data-driven dashboards for employee use. Products are not consumer-facing or mobile. The candidate must be an effective communicator and an active relationship-builder. The role does not involve design thinking, so the candidate must have a proven ability to accelerate through ambiguity when requirements are fluid.

Responsibilities:

• Design user-friendly AI products while ensuring compliance to our design system, best practices, and Accessibility standards
• Provide competitive UX research to define best practices
• Produce documentation, including site maps, user personas & flows, etc.
• Use Figma for design and prototyping
• Eloquently present research and designs to stakeholders and leadership
• Collaborate with UX Lead to develop reusable design system patterns and templates to ensure consistency across products
• Actively participate in team critique, giving and receiving feedback to ensure quality control

Requirements:

• 5+ years professional design experience; 2+ years professional experience working within (and contributing to) design systems; enterprise experience preferred
• 1+ years of professional AI design experience across multiple products
• Bachelor's degree in design, HCI, or equivalent field
• Expertise in Figma, FigJam, working knowledge of Accessibility guidelines
• Effective communication skills (written, verbal, listening, interpersonal)
• A professional portfolio of relevant designs & prototypes (Must include link in resume or application)

Notes from Hiring Manager:

About the Team:

• Team likes to work together
• Have meetings together to collaborate
• HM gives team space to work together and come up with solutions

About the Position and Day-to-Day Activities:

• Prism Portal - to support employee productivity
• Support design for multiple AI initiatives
• Has 8 AI bots and expect to have 18 by end of year
• Partner w/ stakeholders (product, engineering, UX team)
• Employee gateway for all AI bots they have in the organization
• Half a dozen language models in motion now
• Replacing manual human research and asking AI to provide the response
• Pragmatic use cases
• Supply Change Agent has AI overlays/standalone
• UDX agent is imbedded in AI bot

Top 3 Skills for the Role:

• Pull from requirements
• Can handle ambiguity
• Can take initiative

What Stands Out on a Resume:

• MUST HAVE PORTFOLIO LINK
• Must have a desktop browser design exp (not mobile) - conversational interaction for example.
• More than 1 year of professional AI design exp
• AI dashboard experience, AI conversational experience, Dashboard experience.
• Certifications - not a high need as there are none for AI.
• Product design tool - Figma - 18 months of experience
• Bachelor's degree required

What Has Made Someone Successful in this Role:

• What it IS - employee tools, desktop browser, 3rd party LLMs, assumption-based, competitive-research driven, reusable patterns.
• What it's NOT - consumer-facing, mobile, home-grown LLM, design thinking, user discovery, requirements-driven, bespoke design.

Soft Skills Needed:

• Pull from requirements
• Likes to collaborate
• Can work with little to no direction
• Knows how to work with all levels of an organization

Basic Screening Questions:

• MUST HAVE PORTFOLIO LINK in resume
• What design systems have you worked with? - NOT programs
• How do you handle ambiguity? e.g. lack of product requirements or access to users - not needing specificity, not many users give their time for testing/feedback.

Mandatory Screening Questions:

• How much professional experience does the candidate have designing desktop browser-based AI products?
• How many desktop browser-based AI products have they worked on? Please include direct links to portfolio or designs.
• What design systems have they worked with?
• Can you share an example of a project where you designed a web-based AI chat tool for employees to help them be more productive at work?

Interview Process:

• 1st round - with HM for 1 hour - virtual
• Discuss relevant exp & case studies
• Screenshare portfolio
• 2nd round - with UX panel for 1 hour - virtual
• Deeper dive into process
• Figma technical screen
• 3rd round - If necessary, final check-in

Work Location:

• Remote - East coast hours
• Strong push for Tri-state area - NY, NJ, CT
• Open to outside, but must commit to east coast hours

What Was Missing in Resumes from Earlier:

• Relevant experience (more than 1 year of professional AI design exp; multiple AI projects)
• Representation of AI design for desktop browser (not mobile) in portfolio
• Consistent hi-quality designs in portfolio