As our Marketing Operations Manager, you are obsessed with data and process. Nothing makes you happier than a seamless workflow, flawlessly executed. You love tackling problems and designing systems to prevent them from popping up again. Planning and optimizing is your thing; you're the type who builds a dashboard and refreshes it throughout the day just to track progress. You're also incredibly detail-oriented and diligent when it comes to documentation, ensuring every standard operating procedure is clearly mapped out and easy to follow. You're naturally curious about the evolving role of AI in improving process efficiencies and excited by its potential to transform how marketing operations teams work, automating repetitive tasks, uncovering insights faster, and enabling smarter decision-making.

Who We Are

At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.

Traction Complete has been honored as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We’re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We’re passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.

As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success.

If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.

What You Will Be Doing

Evaluate and enhance marketing operations by assessing current processes, systems, and adopting new AI technologies and approaches to drive efficiency and scalability
Partner cross-functionally with Sales, Business Technology (BT), and other key stakeholders to align marketing strategies and drive collaborative success
Ensure data integrity and compliance across all lead management activities, enabling scalable growth and informed decision-making
Lead and refine lead scoring initiatives, using performance insights to directly influence pipeline health and sales readiness
Champion a data-driven culture, inspiring the team with your analytical expertise and continuously introducing best practices and innovations
Deliver clear and actionable performance insights to stakeholders through impactful reporting and storytelling
Optimize and manage the marketing technology stack, including Salesforce, Pardot, and ZoomInfo, in close partnership with demand generation and inbound teams
Track, analyze, and report on the full marketing funnel, ensuring visibility into volume, velocity, conversion, and value across key dimensions such as region, segment, buyer type, campaign, and channel
Translate marketing data into strategic insights, providing recommendations that continuously improve campaign effectiveness and operational performance
Engage with stakeholders across the business to understand, prioritize, and deliver on marketing operations needs with clarity and alignment
Oversee and manage marketing operations projects, balancing priorities and resources to deliver high-impact results
Maintain and nurture strong relationships with internal Salesforce teams, contractors, and external vendors to ensure seamless collaboration and support

What You Bring

Bachelors Degree in Marketing, Business or Computer science, or equivalent experience
3+ years of experience working with a marketing automation platform (ie. Marketo, Pardot, Eloqua, Hubspot etc) - Bonus points for Pardot (MCAE)
3+ years of experience working with a CRM platform (ie. Salesforce, Microsoft dynamics, SugarCRM) - Bonus points for holding a Salesforce Admin certificate
Ability to think critically and support strategy of marketing campaign through reporting and analytics
Strong organizational skills and experience using a project management platform (ie. ClickUp, Asana, Monday.com)
Self-starter with a passion for data and analytics

Compensation

Our market data is refreshed on an annual basis to reflect the most current market conditions.The starting salary band for this role is $80,000 - 110,000 CAD.

Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. In addition to base salary, the total compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.

How to Apply

If you're interested, we'd love to hear from you! Apply directly through our website and be sure to upload your resume in PDF format:

https://tractioncomplete.com/careers/#career-openings

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Please note, employment is contingent on successful completion of background and reference checks.

Deadline to apply: Monday, July 14th at 11:59 p.m. (PST)