Marketing Operations Manager

Job Title: Marketing Operations Manager (Delivery & Team Enablement)

Company: TDS Group

Position Type: Full-Time, Monday - Friday 9:00am-5:00pm UAE Time

Salary: $1,500 per month (to be reviewed after 6 months)

About the Role

TDS Group is seeking a proactive and experienced Marketing Operations Manager to lead internal project delivery, team coordination, and systems optimization across our digital agency. This is a newly created, strategic role designed to support senior leadership by ensuring that internal operations are well-structured, deadlines are hit, and projects move forward efficiently — especially as we scale across multiple service lines.

You’ll serve as the operational backbone of our marketing and sales delivery functions, ensuring that internal teams are aligned, accountable, and productive — from client onboarding to ongoing execution.

Key Attributes We're Looking For

We’re not just looking for someone to manage projects — we’re looking for someone who will elevate how our teams operate and collaborate. Key characteristics for success in this role include:

• Excellent communication skills: Ability to communicate clearly and concisely in English (both written and verbal) across remote teams
• Organisational strength: Strong attention to detail with the ability to break large scopes into micro-tasks, timelines, and priorities
• Digital marketing knowledge: A practical understanding of paid media, SEO, content, funnels, and CRM systems
• Problem-solving mindset: Can proactively assist in troubleshooting delivery challenges and workflow inefficiencies
• Strategic thinking: Able to contribute ideas to improve client outcomes, team performance, and project impact
• Performance-driven: Committed to helping teams stay aligned with key metrics and delivery KPIs

Key Responsibilities
Project & Delivery Management

• Own and manage the internal onboarding process for new clients (handover from sales/account management)
• Break down client scope into actionable internal tasks, timelines, and team deliverables
• Maintain delivery systems (ClickUp, Asana, or equivalent) to monitor task status, ownership, and blockers
• Follow up on missed deadlines or incomplete deliverables across all departments (ads, SEO, creative, CRM)

Team Productivity & Communication

• Build clear internal communication rhythms (daily check-ins, update calls, Slack norms)
• Monitor responsiveness and productivity of remote staff; escalate issues early
• Identify inefficiencies or low output and recommend performance fixes
• Support the development of a proactive, high-accountability culture

Marketing Knowledge & Strategic Support

• Understand core deliverables of marketing campaigns (e.g. ad briefs, tracking, lead gen flows, messaging)
• Participate in internal strategy reviews and client calls when needed to offer operational support and insight
• Ensure execution is tied to performance KPIs — not just task completion

Process Development & Improvement

• Create and refine SOPs, templates, and workflows to increase clarity and efficiency
• Help introduce new tools or processes that improve team output or reduce errors
• Collaborate with leadership on dashboards and reports that track workload, delivery health, and bottlenecks

Who We’re Looking For

✔ 6+ years in marketing operations, delivery, or project management in a digital agency or performance environment

✔ In-depth understanding of marketing delivery processes (ads, SEO, copy, CRM, creative)

✔ Experience managing remote teams and enforcing deadlines without micromanaging

✔ Systems-minded and highly organised, with strong attention to detail

✔ Strong communicator with excellent English (written & verbal)

✔ Confident using tools like ClickUp/Asana, Slack, Google Workspace, and CRM platforms

✔ A self-starter who wants to build and improve systems — not just maintain them

What This Role Offers

• A key leadership position in a growing marketing agency
• Autonomy to shape and improve internal operations from the ground up
• Fully remote work setup aligned to UAE business hours
• Collaboration with senior leaders and diverse delivery teams
• Opportunity to directly impact speed, quality, and efficiency across departments
• Clear pathway to increased responsibility as we scale