Software Engineer II, Care Experience

Who We Are

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for an SE2 to join the Care Experience team to transform how Toast helps its customers when they need support.

Are you bready* for a change? (Team info)

On the Care Experience team, our mission is to build intelligent tools that empower our customer service agents and customers—whether through seamless human support or smart self-service. By delivering a unified, AI-powered support platform, we aim to accelerate agent performance, reduce repetitive work, and ensure every interaction is informed, efficient, and personalized. When we succeed, customers get the right help faster, agents feel more confident and effective, and the support experience becomes a key differentiator for Toast.

About this roll* (Responsibilities)

• Design, build, and deliver features in Toast’s enterprise management products
• Ensure quality by building automated testing for changes
• Roll* features out to customers, including monitoring for success
• Collaborate with UX and PM on the definition and design of features
• Partner with a wide array of teams across Toast
• Work with experienced engineers to deliver design and code review

Do you have the right ingredients*? (Requirements)

• Experience building backend services, APIs, or front ends
• Comfortable working with an Object Oriented Language like Java or Kotlin
• Experience building complex web applications with React is a plus
• Experience building android applications with Kotlin is a plus
• Focused on delivering positive impact for Toast customers
• Experience delivering high quality, reliable services to production
• Enjoys working in a team environment with a shared code-base

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$115,000—$184,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.