Principal Technical Product Manager, AI

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast’s Technical Product Team is looking for a Product Manager who is passionate about AI and the opportunities it offers. AI is a key competitive differentiator for Toast, and has been enabled by our AI Platform. As an AI Product Manager you will deeply understand how to up-level GenAI features by providing teams with the necessary tooling & infrastructure to deliver best-in-class GenAI products. You will be instrumental in unlocking ML products across Toast by ensuring our team of Data Scientists have the tooling and infrastructure to be successful. Along the way you will research and seed successful customer experimentations, and force multiply across Toast with our AI Platform.

You will partner closely with Product Managers, Engineering, Data Science, and UX to help realize Toast’s overall vision for AI. You will research and advocate for innovative applications of both “Generative” and “Traditional” ML, while also understanding industry trends and best practices. This is a high visibility role with interest from our c-suite and senior leadership teams. You will have the opportunity to make a real impact at a fast-paced and dynamic organization.

About this roll* (Responsibilities)

• Convey your vision through well researched product roadmaps, working closely with product leaders and engineers, and participate in all levels of team planning.
• Plan a technical roadmap for infrastructure & tooling, including meeting the needs of engineers and data scientists for increased functionality and improved experience, keeping in mind reusability, scale, and growth.
• Work cross-functionally and cross-team to scale Toast’s AI products by evangelizing the AI Platform.
• Work with engineering to plan sprints, write user stories, and test product features, and manage releases of product features.
• Prepare executive-level presentations on your product strategy, roadmap, execution, and launch plans.
• Keep your product ‘north star’ firmly at the forefront of your team’s vision.

Do you have the right ingredients*? (Requirements)

• 5+ years of PM experience working on highly visible initiatives, collaborating with cross-functional teams to ship great products.
• 2+ years of experience developing and launching products and services within the AI space.
• Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to both technical team members and c-suite executives.
• A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.
• You facilitate critical conversations with ease; you have no trouble working with and juggling the (at times) competing priorities of multiple teams operating in different countries.
• You build and cultivate healthy relationships with partners and keep teammates informed and engaged. You customize your communication style based on your audience and easily switch between verbal and written communication as needed.
• Bachelor's degree in Computer Science/Engineering or related field

Special sauce* (nice to haves):

• Master's degree in a related field (Computer Science, Business Administration, Statistics, etc.)
• Experience launching products for developers.
• Experience launching 0-1 AI related products.
• Proven experience working with the hospitality industry.
• Proven knowledge of Generative AI.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

• Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$182,000—$291,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

_For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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