Senior QA Engineer

Location: Poland (remotely)

Salary: 16.000 - 20.000 PLN on B2B or 13.200 - 16.600 PLN gross on UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service! 🌍
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

How we work in the Tech Team:

• The Tech team is the biggest in Tidio, with over 40 people.
• We like to be on top of tech, so we use the newest versions of technologies.
• We review our code and care about its quality and test coverage.
• We use the following stack: Playwright, JavaScript, TypeScript, NodeJS, Git, CI/CD (Jenkins, GitLab).
• We work in Scrum.
• We offer the possibility of growing in different technologies (e.g., NodeJS, AWS, Docker, or Machine Learning) or paths (e.g., leadership).
• We exchange experiences in our guilds - QA, Backend, and Frontend.
• We have internal lightning talks and many training opportunities (i.e., Scrum PSD).

As a Senior Quality Assurance Engineer at Tidio, you will provide quality assurance support to two different Product Teams from the very beginning of the Software Development Life Cycle.

You will seek the best solutions to enhance the quality of our product while increasing the development speed. You're an excellent fit for this position if you want to ship world-class products while pursuing excellence in quality, improving engineering teams' and processes' efficiency.

You will be working with two different teams in the Escalate value stream. This stream is formed by different tech teams that strictly cooperate on Tidio’s HelpDesk product.

Tidio's HelpDesk is a unified customer service platform designed to streamline all customer interactions into a single dashboard. It combines a traditional ticketing system with live chat and multichannel support, allowing users to manage conversations from email, chat, Messenger, WhatsApp, Facebook, and Instagram in one place.

As a Senior QA Engineer, you will:

• Care about quality in every stage of the software development life cycle.
• Write e2e tests in Playwright.
• Perform exploratory testing of new features.
• Prepare test plans and determine what needs to be automated.
• Contribute to the incident management process by classifying reported issues.
• Assess testing frameworks to find opportunities for improvement in efficiency and effectiveness.
• Work with two technical teams simultaneously (8 engineers, the product designer, the product manager, and the engineering manager).
• Cooperate with Product & Technology Teams to establish new and improve existing quality practices.
• Impact on identifying and driving testing processes' improvements by actively participating in QA Guild meetings and other Technology department initiatives.
• Champion a culture of quality, mentoring teammates, and influencing the broader engineering organisation toward excellence.

You are a perfect fit if you:

• Have 5+ years of experience in Quality Engineering/Assistance.
• Are an expert in designing and maintaining scalable end-to-end tests.
• Have hands-on expertise with automation frameworks, preferably Playwright or Cypress
• Have a strong understanding of Frontend–Backend architecture and REST APIs, and how they shape testing and automation strategies.
• Validate production releases, monitor key metrics and feedback, and help diagnose issues.
• Track and continuously improve quality metrics.
• Stay current with new tools and practices (including AI/ML-assisted testing) and recommend adoption.
• Promote best practices in testing and automation across the organization.
• Show the "getting things done" attitude, proactively solving issues, and taking ownership of new initiatives.
• Have proficiency in English, with strong communication skills.

You will earn extra points for:

• Experience in mobile application testing automation, e.g., Appium.
• React knowledge of DOM elements and components in terms of E2E frameworks integration.
• Experience with Email deliverability (DNS, SMTP, DMARC).
• Experience with ensuring software performance, scalability, security, compliance (e.g., GDPR), and user experience.
• Experience with supporting performance, load, stress, and security testing when needed.
• Experience with Meta integrations (Facebook, Instagram, WhatsApp).
• Experience with AI-powered systems.
• Experience with Backend or Frontend development.
• SaaS startup/scaleup company experience.

We would like to offer you:

• Salary: 16.000 - 20.000 PLN on B2B or 13.200 - 16.600 PLN gross on UoP
• Remote work model with flexible hours.
• Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces.
• 26 days off guaranteed in a year.
• Great development opportunities – company-supported courses and conferences.
• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs.
• Sport & wellness benefit - no extra charge.
• Private medical care - no extra charge.
• Mental well-being program – individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book/audiobook services.
• Regular social events (company-wide offsites, team events).
• Budget for 1:1 English language classes.

What happens when you send your CV?

• Call with a recruiter.
• Task.
• Tech interview with our QA Engineers.
• Final interview with Hiring Manager and Head of Engineering
• Offer and fireworks 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.