At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About The Team

This role is part of Tide’s Paid Plans CRM team, where you'll join a group of passionate marketers driven by collaboration, innovation, and ownership. Our mission is to help members save time and money, so they can focus on doing what they love.

About The Role

A CRM professional with a strong background in CRM, particularly in subscription-based tech businesses. A track record of implementing successful CRM strategies that have positively impacted customer retention and lifetime value. Familiarity with subscription business models, understanding of recurring revenue, and knowledge of industry trends and best practices in subscription management. You should have extensive experience with CRM tools, marketing automation platforms, and a strong understanding of data analytics and reporting.

As a CRM Manager - Subscriptions, You’ll Be

Responsible for the planning and execution of CRM strategies for subscription products, aligning to the overall business objectives and growth targets.
Provide strategic guidance to the senior CRM team members on CRM best practices and emerging trends.
Have the opportunity to manage a team of 1-2, fostering a collaborative and innovative work environment.
Mentor and develop team members, ensuring a high level of expertise and efficiency within the CRM function.
Utilise advanced data analytics to refine member segments and personalise communication strategies.
Implement advanced targeting techniques to optimise campaign effectiveness and increase customer lifetime value.
Implement predictive modelling and analytics to anticipate customer behaviour and proactively address potential churn.
Collaborate closely with marketing, sales, and product teams to align CRM initiatives with overall business goals.
Drive cross-functional initiatives to enhance the overall customer experience and optimise subscription revenue.
Develop and oversee customer advocacy and loyalty programs to promote member retention and brand advocacy.

What We Are Looking For

3+ years of experience in CRM, with a focus on subscription-based businesses.
Experience with subscription billing systems and customer databases.
Experience with CRM analytics, predictive modelling, and segmentation techniques.
In-depth knowledge of CRM technologies.
Strong project management and strategic thinking skills.
Excellent spoken and written English skills
Excellent communication and stakeholder management skills.
Ability to use industry tools like Iterable, Salesforce, GSuite, and Jira
Passion for problem-solving and finding solutions to difficult situations

What You Will Get In Return

25 days paid annual leave
3 paid days off for volunteering or L&D activities
Personal L&D budget
Mental wellbeing platform
WFH equipment allowance
Sabbatical Leave
Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

_At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice._