Senior Software Engineer

About Thread

At Thread, we're transforming the IT services industry with AI-first automation. What started as a collaboration layer on top of legacy ticketing systems has evolved into something far more powerful: a platform that helps Managed Service Providers (MSPs) resolve issues before they escalate, automate repetitive work, and deliver exceptional service without relying on traditional tickets at all.

We’re building the future of AI-assisted service delivery—and we’re looking for a Senior Software Engineer to join one of our engineering teams. This is a rare opportunity to help invent tools that don’t exist yet, backed by a product-led team, real customer traction, and a deep understanding of the space.

You’ll work with a team of exceptional engineers pushing the boundaries of real-time applications, large data integrations, and AI powered automations. As a Senior Software Engineer at Thread, you will deliver an exceptional end-to-end experience for our partners and customers. You will play a crucial role in making critical decisions regarding the architecture, design, and performance of our software.

What You’ll Do

- Design, develop, and maintain applications and services within the Microsoft ecosystem, including integrations with Microsoft Teams, Microsoft Graph API, and Azure services

- Build, extend, and support custom Microsoft Teams apps, including tabs, messaging extensions, and bots built on the Bot Framework SDK

- Integrate and orchestrate data across Microsoft 365 services using Graph API, ensuring secure authentication and permission handling via Azure AD

- Write clean, maintainable, and well-tested code, following modern engineering best practices and adhering to robust security and compliance standards

- Implement automated testing pipelines (unit, integration, and E2E) and contribute to high reliability and code quality standards

- Collaborate with product, design, and platform teams to deliver seamless user experiences within Teams and across Microsoft 365 tools

- Participate in code and architecture reviews, RFC discussions, and contribute to improving engineering excellence and scalability standards

- Lead and mentor peers and junior engineers in designing cloud-native, distributed systems on Azure

- Design and implement observability, monitoring, and telemetry for production services to ensure availability and performance

- Troubleshoot and resolve complex technical issues across the Microsoft stack, ensuring uptime and reliability of critical integrations

What You’ll Bring

- Minimum of 5 years of experience building production-grade services and applications

- Strong hands-on experience with the Microsoft ecosystem, including:

- Microsoft Graph API for integrating with Microsoft 365 services

- Microsoft Teams App development (custom tabs, messaging extensions, adaptive cards)

- Bot Framework SDK (C#, Node.js, or Python) for intelligent conversational experiences

- Deep understanding of OAuth2, Azure AD authentication, and secure API integrations

- Experience with Azure Cloud

- Strong knowledge of both relational and non-relational databases

- Experience writing clean, testable, and maintainable code, with comprehensive unit and integration test coverage

- Familiarity with CI/CD pipelines and production monitoring tools

- Proven experience working in agile, fast-paced environments and delivering complex solutions end-to-end

- Excellent communication, problem-solving, and prioritization skills in high-pressure, cross-functional teams

- Bachelor’s degree in Computer Science or a related technical field

What Will Set You Apart

- Experience with building chat bots with Twilio, Teams, Slack, WhatsApp, etc.

- Familiarity with AWS or Azure Cloud Services (SQS, RDS, EKS, MSK, Redis, etc.)

- Expertise in modern web frameworks and programming languages; our current stack includes:

- PHP (Laravel)

- TypeScript (NodeJS, React)

- Exposure to LLMs (OpenAI, Anthropic, etc.) and experience integrating AI features into applications

Benefits we offer

- 5/2 work week, 8 hours a day

- Competitive compensation & benefits packages (Employee Stock Option Plan for qualifying candidates, Health Insurance)

- Frequent team-building activities, such as hackathons

- The ability to directly influence product and culture decisions, and carry them through to fruition