Senior Product Designer (12-month contract)

Are you a passionate and accomplished product designer who is driven to deliver an amazing experience for your users? We’re looking for a Senior Experience Designer (12-month contract) to join us at Thinkific.

As a Senior Experience Designer at Thinkific, you’ll be a key member of our Design team and contribute to the continued growth, innovation, and improvement of our world-class learning platform. You’ll focus on the customer experience and use your design skills to learn from our customers, create compelling visual interfaces, and champion an experience that drives success for Thinkific course creators and their students. Reporting to the Director of Experience Design, you will own and drive projects independently, with the opportunity to collaborate closely with the design team and across the organization.

Your goal will be to contribute to the development and evolution of our design function by creating innovative solutions and collaborating effectively to deliver high-quality results for our customers. Here’s how you’ll accomplish this:

• Move through problem statements, solution hypotheses and rapid prototypes to high fidelity design in a timely manner without sacrificing quality
• Facilitate design workshops for cross-functional teams and collaborate closely with other product designers to continuously improve Thinkific’s design practice
• Influence Experience Design direction based on quantitative and qualitative research techniques that inform everything from product innovation, to usability optimizations
• Work within an established design system, while bringing your unique insights and perspective to challenge and the status quo and improve systems when needed
• Advocate for the customer experience while considering and balancing differing opinions, especially when deadlines are looming
• Frame your work within the bigger picture with the desire to make things better — You’ll consider the impact of a feature on our overall product or a step within our process

The person we have in mind likely:

• Has 3-5+ years of experience in a Product or Experience Design role
• Shares a strong portfolio of design work that clearly articulates their role in each project and shows their ability to apply critical thought
• Demonstrates experience in qualitative and quantitative user research techniques and the ability to leverage data to both make and measure decisions
• Has experience working with various stakeholders and teams including Product, Support, Marketing, and Engineering
• Possess excellent verbal and written communication skills to host design critiques and present their work to stakeholders
• Loves to learn and grow! They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

These things would also be nice, but we think you could learn them on the job:

• Experience designing for the needs of scaling or enterprise customers, including workflows involving multiple users, roles, and permissions
• Previous contributions to establishing and evolving a design system
• Experience in planning and setting up user research programs and synthesizing research at scale
• Familiarity with mobile app experiences, having designed them previously
• A fundamental understanding of HTML, CSS, and Javascript and can work with engineers effectively
• Experience in conducting heuristic evaluations on existing interfaces

The recruitment compensation range for this position is $108,000 – $136,000 CAD. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We’re also committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.