Our company was born from personal experience. Our founders grappled with the overwhelming challenges of caregiving for family members while balancing their work lives. The journey was fraught with confusion, a myriad of unanswered questions, and countless hours delving into endless online searches. After taking numerous days off and spending extended hours on the phone, the answers remained elusive. They recognized the need for a streamlined, more efficient solution.

Our mission is to revolutionize family caregiving by delivering superior outcomes for caregivers, their loved ones, and health plans alike. At the heart of our service is the personal caregiving coach and assistant — an all-in-one interactive tool that offers the expertise, recommendations, and support our members deserve.

The Role

We are looking for a Senior Product Designer who is passionate about creating intuitive and engaging product experiences to improve the lives of caregivers and their families.

As a key member of our small but mighty Product Design Team. In this role, you’ll be working closely with our product development teams but this is a highly cross-functional role with an opportunity to drive impact across a broad array of mission-driven efforts.

This is an ideal opportunity for a designer who’s looking to:

Own the full design lifecycle — from discovery and research to implementation and shipping — for a high-priority and high-impact product
See your designs quickly translated from concept to real-world products
Rise to meet a broad range of design challenges
Make a huge impact in a startup organization and in the day-to-day lives of caregivers and their families

Responsibilities

Create captivating, empowering, and easy-to-understand user experiences for our products
Be an influential voice for our users and take a strong stance on human-centered software and design processes
Act as a subject matter expert on the design team, giving and soliciting feedback from other designers to continually raise our bar for quality
Lead and collaborate on all aspects of the design process including brainstorming, user research, wireframing, prototyping, user testing, and visual design
Drive user research and testing, helping your teammates understand users’ needs and goals
Partner with our product, engineering, marketing, and data science teams to solve complex problems and deliver clear design specifications and assets
Communicate your design decisions clearly and effectively to the team, including robust documentation
Critically analyze the success of your solutions and iterate quickly on new ideas
Mentor and help your colleagues with their career growth and productivity

Requirements

A desire to use your skills to have a widespread impact on people — we are a mission-driven company.
5+ years experience in a Product Design role
A portfolio demonstrating a human-centered design process and documenting both challenges you faced and the impact of your work
End-to-end product experience: you’ve led the design of multiple features which were shipped to end users
Experience designing for and delivering improved engagement and retention
Experience building prototypes to explore and communicate how users will interact with our products to achieve their goals
Experience designing and executing user research to drive your own and colleagues’ decision-making to best serve our users
Expert knowledge of responsive design — you know the limitations and love pushing the boundaries. You are well-versed in device capabilities and restrictions — desktop, mobile, and mobile.
Bachelor’s Degree or equivalent experience in design, HCI, or a relevant field
Proficiency in industry tools like Figma, Maze, Asana, Jira, and Confluence
Experience working within and/or creating and maintaining a design system
Experience working in agile teams
Self-motivated and successful in fast-paced environments. You take ownership of your projects, but welcome feedback and strive to effectively communicate design decisions.
Humility and a positive attitude is a must. We welcome healthy discussion and debate, but we make sure to put ideas ahead of egos and believe great things come from collaboration.

Nice To Haves

Experience working in a startup environment is a big plus
Experience or demonstrated interest in brand design and development

EEO

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including sex stereotyping), national origin, ancestry, citizenship status, pregnancy (which included pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender, gender identity, gender expression, medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws.