Senior UX Designer

About us:

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

About the job:

We are looking for a Senior UX Designer with strong user-centered design skills and a proven ability to deliver end-to-end experiences. You'll lead design strategy, create intuitive interfaces, and collaborate across teams to align design solutions with business goals. Experience in accessibility, design thinking, and service design is a plus.

Senior UX Designer:

• Advanced user-centered design expertise (UCD, IA, interaction, visual design, prototyping)
• Strong portfolio demonstrating end-to-end UX across complex projects
• Strong problem-solving, research, and usability testing skills
• Strategic thinker with ability to align UX with business goals
• Strong Design Thinking facilitation and stakeholder engagement abilities
• Knowledge of accessibility standards and inclusive design
• Excellent collaboration and communication skills
• Service Design blueprinting or Customer journey management experience a plus