Our client, an established employer is looking for a Senior UX Designer who is passionate about designing services and experiences that make a real difference. In this role, you’ll be responsible for leading human-centered design efforts across complex projects—often in environments transformation.

You’ll bring a strong background in qualitative field research, a thoughtful approach to change management and experience with enterprise environments.

THis is a 1 year contract to start - remote across Canada. There may be some travel to Edmonton

Key Responsibilities

Drive the end-to-end design process from discovery to delivery across digital and non-digital touchpoints.
Plan and conduct in-depth user research including field studies, contextual interviews, and ethnographic observation to uncover user needs and pain points.
Work closely with stakeholders, policy teams, and operational staff to ensure design decisions are grounded in both user needs and organizational goals.
Act as a strategic partner in navigating organizational change, ensuring design solutions are implementable and sustainable.
Work alongside service designers, developers, content designers, and product managers to deliver cohesive and accessible services.
Support the growth of junior designers and contribute to building a strong design culture within the organization.
Help evolve and maintain design systems, accessibility standards, and user research best practices.

Required Skills & Experience

8+ years of UX design experience, with a strong portfolio showcasing human-centered design solutions.
Demonstrated expertise in qualitative user research methods, particularly field-based approaches.
Experience working within complex stakeholder environments or change initiatives.
Ability to synthesize insights into clear design principles and actionable recommendations.
Strong communication skills, able to clearly articulate design decisions and research findings.
Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Axure).
A user-first mindset with a commitment to inclusive and accessible design.
Experience working with or within the public sector an asset
Knowledge of service design and systems thinking.
Familiarity with Agile methodologies and cross-functional team environments.

Apply today to get the conversation started