Lead Web Designer

We are seeking an experienced Lead Web Designer & Creative Strategist who excels at both hands-on web design and strategic leadership. This role combines senior-level web design responsibilities with creative direction, overseeing the creative process across multiple projects. The ideal candidate will be a highly skilled web designer with strong project management and client care skills who can also manage production workflows and ensure alignment between creative vision and business objectives.

You will be responsible for delivering high-quality web design projects, optimizing workflows, managing client relationships, and establishing scalable processes to support our growing team. This is a functional leadership role with no direct reports but involves strategic oversight, creative direction, and end-to-end project management.

This is permanent full-time employment position. Employee will receive full employment benefits including health coverage, paid time off and holidays, and 13__th month pay. We cannot sponsor any type of work visa at this time.

Responsibilities:

1.    Hands-on Web Design & Development

• Design and create functional, beautiful, and stable websites using WordPress, Divi, Shopify, and WooCommerce.
• Build and modify themes and templates using HTML, CSS, and Divi Theme Builder.
• Implement and test mobile-friendly responsive design features.
• Update and maintain existing websites, ensuring high performance and user experience.
• Create brand assets including color palettes, graphics, and style guides.
• Troubleshoot technical issues and manage updates.

2.    Strategic Creative Direction

• Oversee the entire creative process across multiple projects, ensuring consistency in design quality and brand alignment.
• Develop and maintain project timelines, resource planning, and budgets.
• Implement and maintain quality control processes to ensure high standards.
• Research and recommend tools and technologies for team efficiency.

3.    Project Management

• Plan, organize, and oversee web design projects from concept to completion, ensuring on-time delivery within scope.
• Define project objectives, deliverables, timelines, and resource requirements.
• Monitor progress and adjust project plans as needed to meet changing requirements and deadlines.
• Track time budgets and manage resource allocation effectively.
• Coordinate with internal and external teams, including developers, copywriters, and other creative personnel.
• Maintain thorough documentation of project scope, deliverables, and timelines.

4.    Client Relationship Management & Client Care

• Serve as the primary point of contact for key clients, ensuring clear and effective communication.
• Lead discovery sessions and requirements gathering to understand client needs and objectives.
• Present design concepts and deliver creative solutions that meet client objectives.
• Manage client expectations, providing regular project updates and status reports.
• Ensure high levels of client satisfaction by delivering high-quality work and resolving issues promptly.
• Build and nurture long-term client relationships through exceptional service and proactive communication.

5.    Creative Operations & Workflow Optimization

• Document best practices and standard operating procedures.
• Create templates and frameworks for common deliverables.
• Establish scalable workflows for efficient project delivery.
• Build systems for project tracking and quality assurance.

6.    Contribution to Agency Growth

• Provide strategic input on agency growth and creative service offerings.
• Assist with scoping and estimating new projects, ensuring accurate resource allocation and time budget management.
• Identify upgrade and upsell opportunities for existing clients to enhance client satisfaction and maximize revenue potential.
• Mentor future team members as the department expands.
• Participate in business development initiatives, including client pitches and strategic planning.

Qualifications:

• Bachelor’s degree in Web Design & Development, Digital Design, Computer Science, or a related field.
• 6+ years of experience in web design and development using WordPress and Divi.
• Proven portfolio demonstrating excellent web design skills and strategic creative solutions.
• Strong capabilities in time management, prioritization, documentation, and process development.
• Excellent written and oral communication skills in English.

Expert-level skills in:

• WordPress and Divi Theme Builder.
• HTML5, CSS3, and responsive design principles.
• Strategic thinking and problem-solving.
• Project management, including time budget tracking and resource planning.
• Client relationship management and client care.

Proficiency in:

• JavaScript (jQuery) and PHP.
• WooCommerce and Shopify.
• Affinity Suite / Figma / Adobe Creative Cloud.
• SEO principles and best practices.

Benefits:

• Flexible schedule: 8-hour shift with core hours 7 AM–11 AM Tuesday–Saturday PHST.
• Work from Home: Comfortable and quiet work location with a dependable broadband internet connection required.
• Upgraded medical coverage and paid time off.
• Internet service reimbursement allowance.

About our hiring process:

1. Apply — Submit your résumé, cover letter, and portfolio showcasing your web design and creative management experience.
2. Pre-Screening Assessment — Complete a brief skills and aptitude assessment to help us understand your fit for the role.
3. AI Video Interview — If selected, you’ll be invited to complete a short automated video interview.
4. Personality & Cognitive Abilities Test — If you’re a top candidate, we’ll ask you to complete an additional assessment.
5. Live Final Interview — Meet with our Founder in a live online interview.
6. Design & Project Management Exercise — If further shortlisted, we may request that you complete a hands-on task demonstrating your expertise.
7. Reference Check — If you’re among our final three candidates, we’ll request and contact your references.
8. Offer & Onboarding — If selected, you’ll receive an official offer and complete your new employee package online.
9. Welcome to the Team! — We’ll confirm your start date and get you set up for success.