The Senior LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation.

Specific Responsibilities

Program Management

Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives.
Keep track and report results of learning initiatives up to 90 days after implementation.

Learning Experience Design

Conduct robust learning needs analysis
Conduct audience, context ,content, and available performance analysis when determining a design for a particular project
Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
Determine required skills and competency levels for learners/ participants
Define and design the most effective strategy for the learning need
Identify training objectives and performance targets
Define evaluation strategy of the learning program
Evaluate content developed by the team
Review analysis and design documents to ensure the objectives target learning needs
Evaluate the effectiveness of learning materials developed from an instructional design standpoint
Review evaluation strategies to ensure they cover all learning objectives
Post implementation, gather relevant data to evaluate effectiveness using Kirkpatrick's model

Project Management

Create, track, and maintain project plans
Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks

The success of the Senior LX Designer will be measured through:

Performance of learning programs deployed (reaction, performance, etc)
On-time delivery of projects managed
Feedback from key stakeholders

Other Responsibilities

Provide instructional design services to the following key functions:
Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
Operations Management, Quality and PST to address performance gaps in production
Organizational Development (OD) for continuing education and skills enhancement
Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following:
Analyzing learning needs
Conduct audience, context ,content, and available performance analysis when determining a design for a particular project
Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
Determining required skills and competency levels for learners/ participants
Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning
Identifying training objectives and performance targets
Determine target objectives for identified learning content and target audience
Defining instructional design strategy
Identify best method to deploy learning experience or instructions
Scoping/outlining training content
List details of proposed training content , indicating duration and method
Building training curriculum/lesson plan
Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed
Writing storyboards/scripts
Collaborate with SMEs in finalizing learning content that is critical for learners/ participants
Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool
Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information
Designing facilitator and participant guides
Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom
Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom
Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions
Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course
Provide feedback to identified participants after the sessions, as appropriate
Creating knowledge and skills assessments
Design and write appropriate means to measure and evaluate learning and knowledge of participants
Evaluating learning effectiveness
Gather relevant data comparison of performance and training effectiveness
Collaborate with key departments to gather and collate relevant data for evaluating learning
Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation
Collaborate with project team members and relevant departments to identify points to improve
Suggest ways to improve and/or sustain performance based on results of evaluation
Develop learning content
Conceptualize the overall look and feel of digital learning lessons.
Produce development brief outlining the mood board and suggested interactions to be used in the lesson
Coordinate with the LX Design Team to recommend the best interaction or media to present the content.
Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.
Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.
Discover and implement techniques to drive online learning adoption and content usage.
Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.
Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelor's degree in Instructional Design or closely related course, or equivalent experience.

Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.

Work Experience

5 or more years designing learner-centered training programs and developing related training materials
5 or more years conducting learning needs analyses to identify situations addressable by training solutions
Working knowledge of adult learning, instructional design, and evaluation principles and practices
Drafting measurable training goals and learning objectives (in all three learning domains)
Developing appropriate learning assessment strategies and instruments
Experience as an L&D program manager a plus

Technical Skills

Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
Experience with E-Learning design principles, practices, and platforms (LMS)

Other Skills

Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
Demonstrated ability to interact with peers, management and other departments in a professional manner
Strong organizational and interpersonal management skills
Ability to manage time effectively and efficiently
Self-motivated and directed with keen attention to detail

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2506_7721

Posted At: Wed Jun 11 2025 00:00:00 GMT+0000 (Coordinated Universal Time)