Employer Industry: Technology Solutions in Customer Engagement
Why Consider This Job Opportunity
- Base salary up to $172,174, depending on skills and experience
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment across several markets in the U.S.
- Competitive benefits program designed to meet associates' needs
- Engage in innovative projects utilizing cutting-edge technology
- Work collaboratively with marketing and business teams to shape customer experience strategies
What To Expect (Job Responsibilities)
- Design, configure, and manage Next-Best-Action strategies and decision flows within the Pega CDH framework
- Develop and maintain customer journeys and channels to enhance engagement
- Build and optimize predictive models and AI-based decisioning components
- Collaborate with stakeholders to align CDH strategies with customer lifecycle goals
- Monitor strategy performance and engagement metrics to drive continuous improvement
What Is Required (Qualifications)
- Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance, or
- High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
- Minimum of 5 years of hands-on experience in Pega CDH
- Strong understanding of decision strategies and customer engagement policies
- Proficiency with SQL, JSON/XML, APIs, and data integration techniques
How To Stand Out (Preferred Qualifications)
- Experience with adaptive and predictive models and real-time decisioning
- Familiarity with Pega NBAA, Pega Marketing, and Pega Data Flows
- Pega Certified Decisioning Consultant (PCDC) certification
- Background in banking, telecom, insurance, or retail domains using Pega CDH
- Knowledge of AI/ML concepts and marketing analytics tools
#CustomerEngagement #PegaCDH #RemoteWork #CareerGrowth #TechnologySolutions
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.