Senior Product Designer, CX

Department: Design

Employment Type: Full Time

Location: Remote/Croatia

Reporting To: Roman Khmelev

Description

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

About The Role

We are looking for a Senior Product Designer to join our CX & Internal tools team. In this role, you will be responsible for enhancing the user experience for both customers and colleagues, with a continuous focus on improving not only interfaces but also business processes.

Your primary goal will be to launch a major B2E product and support our existing tools for customer support and other operational teams.

Responsibilities

• Launch new products: take ownership of launching new tools or experiences — from early discovery to go-live — ensuring they meet both user needs and business goals
• Polish existing products and scenarios: improve current flows and features, remove friction, and raise the overall quality of experience through thoughtful design iterations
• Deep dive into domain knowledge: invest time in understanding the business, operations, and user needs to design solutions that are truly relevant and impactful
• Dogfood our own products: regularly use internal tools yourself to spot issues, uncover opportunities, and advocate for improvements based on real-life usage
• Participate in product and tech decisions: stay actively involved in key discussions across product and development to help shape outcomes early on
• Run relevant research: plan and execute user research on your own or together with our research team to validate ideas, discover pain points, and guide design decisions
• Contribute to the design system: help grow and refine our internal design system to support consistency, scalability, and speed across products

Skills, Knowledge & Expertise

• You’ve been working on B2B, B2E SaaS, or internal tools for the past 2–3 years
• You have a solid portfolio that shows you can design complex products in a simple, user-friendly way
• You're familiar with all the best interaction patterns and your visual skills are undeniably great
• You’re used to working on your own and keeping track of everything — maybe you’ve worked at a startup, been a solo designer, a founder, or part of a small internal team
• You’re confident in your work and can explain your ideas clearly — whether you’re talking to another designer or a C-level exec
• You’re a strong communicator who can bring together user needs, business goals, and tech possibilities
• You think in systems, care about long-term solutions, and can shape a design direction — but also stay flexible when things change

Job Benefits

Relocation and Employment

We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.

Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia, Portugal, Spain, the UAE, and Remote.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• PTO and a Flexible Benefits budget to meet your personal needs.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).

If this sounds exciting to you, we’d love to hear from you!