Sr. Project Manager, Strategic Initiatives

About Our Client

Our client is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. It is redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so personalized care designed for results is provided. By normalizing health & wellness challenges and innovating on their solutions, better health outcomes are made easier to achieve.

Our client is a public company, traded on the NYSE. For information on the organization’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below.

About the Role

Our client is seeking a Sr. Project Manager to join the Order Management team and will report to the Director of Order Management. This is a highly cross functional role and external-facing. The work will ensure strategic initiatives are implemented in alignment with Operational and Company goals, ultimately ensuring on-time delivery and operational excellence across the network.

Key Responsibilities

• Lead end-to-end execution of high-impact initiatives that align with business objectives; concept to completion, ensuring timely delivery and high quality project deliverables, hitting milestones, clear documentation and proactive communication.
• Develop and manage new and existing external pharmacy partnerships including establishing standardized processes and best practices, development of KPIs, identifying areas of improvement - process or systematic, leading recurring business reviews and serving as primary point of contact.
• Drive performance of external pharmacy partnerships for key milestones to ensure on time customer delivery and operational goals.
• Collaborate with cross functional groups, including but not limited to Pharmacy Partners, Operations, System Product teams, CareOps (CX and Telemed) and balance stakeholders, customer, clinical and business needs.
• Own clear and regular communication on progress, potential blockers and escalations with relevant stakeholders, including Operations senior leadership.
• Continuously monitor and analyze performance to identify patterns, trends and opportunities for improvement and implement recommendations.
• Document issues, decisions, and process changes to ensure transparency and continuous improvement.

Required Qualifications

• 8-10+ years of experience in project management or operations manager, preferable in order management
• BS/BA degree is required, MBA preferred
• Hands-on experience leading cross-functional initiatives from planning to execution, preferably in a dynamic business environment
• Strong written and verbal communication skills; experience presenting to cross-functional, technical and non-technical stakeholders in easily understood formats
• Ability to build strong relationships, collaborate effectively across all levels of the organization, from senior executives to operational teams, and influence key stakeholders.
• Ability to synthesize complex data, generate insights, and drive data-informed decision-making.
• Success in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

Compensation

$125K – $140K

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”