Sr. Program Manager, Transportation

About Our Client

Our client is a leading health and wellness platform, on a mission to help the world feel great through the power of better health. It is redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so personalized care designed for results is provided. By normalizing health & wellness challenges and innovating on their solutions, better health outcomes are made easier to achieve.

The organization is a public company. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below.

About the Role

The Transportation Senior Program Manager will play a critical role in end-to-end supply chain operations. This individual will be responsible for planning and managing carrier mix and carrier relationships across last mile delivery providers, and partnering with cross-functional teams on supply chain and even company-wide initiatives. This is a highly cross-functional role requiring strong organizational skills, attention to detail, and a proactive mindset.

Key Responsibilities

Design and Optimize National Last-Mile Delivery Network

• Build and scale a high-performance transportation network tailored to DTC prescription delivery, ensuring fast, reliable, and cost-efficient service to patients across all U.S. regions. Drive continuous improvement in speed, cost, and performance.

Own Delivery KPIs and Performance Metrics

• Partner with supply chain analytics teams to monitor and report on critical supply chain and last mile metrics including on-time delivery rate, cold-chain compliance, delivery success rate (first-attempt), damage/loss, and customer satisfaction. Use data to drive continuous improvement of last mile and supply chain processes and to ensure executive alignment.

Deploy Technology to Improve Routing, Visibility & Automation

• Partner with product management teams to develop and implement transportation management systems (TMS), dynamic route planning tools, real-time tracking integrations, and other related technologies to improve last mile performance and customer experience.

Establish and Manage High-Performing Carrier & Last Mile Delivery Partnerships

• Source and manage national and regional last-mile carriers, including those specializing in healthcare or cold-chain. Negotiate contracts, enforce SLAs, conduct QBRs, and escalate/resolution performance issues with urgency and accountability.

Lead Incident Management, Risk Mitigation, and Business Continuity

• Develop playbooks for delivery disruptions including weather delays, carrier outages, or fulfillment backlogs. Maintain redundancy in carrier networks and proactively communicate risk to internal stakeholders and external partners.

Ensure Regulatory and Privacy Compliance

• Develop and maintain transportation protocols that adhere to applicable HIPAA, FDA, and DEA standards. Oversee secure delivery, proof-of-delivery protocols, and any required identity verification workflows to protect patient data and medication integrity.

Lead Cross-Functional Logistics Initiatives

• Partner across teams (e.g. pharmacy operations, fulfillment, supply chain, etc…) to design, implement, and execute cross-functional initiatives including but not limited to product launches, international expansion, regulatory exercises and more.

Required Qualifications

• Bachelor’s Degree in Supply Chain, Business, Operations, Logistics, or equivalent experience
• 5+ years of experience in transportation or logistics management, with exposure to both inbound and outbound operations
• Proven track record of managing freight schedules, dock appointments, and retail shipments
• Strong analytical and organizational skills, with experience in performance monitoring and process improvement
• Excellent communication and cross-functional coordination skills
• Proficiency in Microsoft Excel/G-Sheets and transportation management systems
• Experience working with third-party carriers and warehouse operations
• Ability to manage multiple priorities and adapt in a fast-paced environment

Benefits Highlights

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

Compensation

$100K – $115K

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”