Senior Project Manager

About Our Client

Our client is on a mission to modernize insurance. Claims processing, while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. There is an opportunity for improvement.

The company provides large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, the organization is the engine that powers claims processing for some of the largest insurers in the world.

The challenges faced are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at the company is dynamic, collaborative, and rewarding.

About the Role

Our client is looking for a Sr. Product Manager who thrives at the intersection of product development and customer engagement. In this role, the individual will work closely with customers during the implementation process to ensure solutions deliver value quickly and effectively. The role involves gathering insights from real-world use cases, partnering with internal teams, and helping shape the product by turning customer feedback into improvements.

Key Responsibilities

• Engage directly with customers during implementation to uncover workflows, needs, and friction points that shape product direction.
• Translate customer insights into product requirements, user stories, and prioritized backlog items.
• Collaborate with engineering and design to build and ship features that improve customer adoption and long-term success.
• Define and track success metrics to evaluate feature effectiveness and inform iteration.
• Ensure the product balances immediate customer implementation needs with scalable solutions for the broader market.

Qualifications

• 3–5+ years of product management experience in a fast-growing Saas company.
• Prior experience in a customer-facing technical role (TAM, Implementation Specialist, or Customer Success Manager) strongly preferred.
• Demonstrated ability to translate complex customer needs into clear product requirements.
• Proven track record of shipping impactful features in collaboration with engineering and design.
• Excellent communication skills with both customers and cross-functional teams.
• Thrive in a fast-paced, high-growth environment.

Benefits

• Competitive Compensation: Enjoy a competitive salary and equity package!
• Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.
• Dental Insurance: Protection for dental health.
• Vision Insurance: Support for clear vision.
• Life Insurance: Provided at no cost to the employee.
• Paid Time Off: Uncapped vacation days and paid holidays.
• Family Leave: Maternity and paternity leave options.
• Financial Wellness: 401(k) contribution with a guaranteed matching contribution.
• Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending.

Compensation

$170K – $200K • Offers Equity

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”