Project Manager

About Our Client

The company, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, they're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. The hiring company is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

The company celebrates differences and encourages team members to be their authentic selves.

What The Company Is Looking For:

As a Project Manager - Operations, you’ll lead high-impact and often enterprise-level projects that span departments and systems. You’ll operate with a high degree of autonomy and strategic focus, coordinating efforts across Operations, Product, IT, and Support. With your strong execution skills, business acumen, and a collaborative mindset, you’ll drive initiatives that increase efficiency, customer satisfaction, and organizational maturity. This role will also mentor junior team members and help shape the project delivery framework within the Operations organization.

What You'll Do:

• Lead complex, cross-functional projects and initiatives with strategic visibility and enterprise-level impact.
• Develop comprehensive project charters, plans, and roadmaps to align teams and stakeholders around clearly defined objectives, timelines, and success metrics.
• Influence scope and prioritization decisions by combining stakeholder input, customer impact, and data-driven business cases.
• Serve as the primary communication point for executive stakeholders, ensuring clear visibility into progress, risks, and outcomes.
• Apply advanced risk mitigation and change management strategies to support smooth project execution and adoption of new capabilities.
• Guide teams through ambiguity and change, bringing structure and clarity to complex, cross-functional problem-solving.
• Define and track success metrics aligned to business outcomes, using data to drive accountability, course corrections, and stakeholder confidence.
• Standardize project management processes and documentation, helping establish repeatable frameworks for the Operations Project Portfolio.
• Provide strategic insights and contribute to operational planning by identifying emerging trends, systemic gaps, or cross-cutting opportunities.
• Mentor junior project managers by sharing best practices, offering coaching, and supporting professional development.

What You Need:

• Bachelor’s degree is required
• 5 - 7+ years of experience leading large-scale projects or programs, ideally in a SaaS, telecom, or operations-heavy environment
• Advanced knowledge of project and program management methodologies
• Strong knowledge of operational frameworks, process improvement, and customer support workflows
• Executive-level stakeholder engagement, risk management, and business case creation
• Familiarity with product development and IT implementation lifecycles
• Business Analysis & Automation, Business Case Justification, Networking, Change Management, Software Development, Agile Mindset, Continuous Improvement, Business Transformation
• Strategic thinking with an ability to execute complex initiatives
• Strong leadership and communication skills with influence at all levels
• Excellent organizational and analytical capabilities
• Ability to manage multiple large projects simultaneously in a dynamic environment
• Analytical mindset and data-driven problem-solving skills

Bonus Points:

• Agile scrum master, project manager,and/ or PMP certifications
• Background in software or customer support. Experience with the telecommunication (voice, messaging, networking) industry.

The Whole Person Promise:

The company is proud of their corporate culture. They promise all employees that they can have meaningful work AND a full life, and they provide a work environment geared toward enriching your body, mind, and spirit.

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Team members and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and company challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with their very own nutritionist.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”