Project Manager, Acute & Payer

About Our Client

Our client is a leading, founder-led health tech company focused on empowering providers to deliver exceptional care. It supports over 30,000 healthcare organizations through the industry’s largest long-term and post-acute care dataset and a network of 400+ integrated partners. The company invests heavily in research and development, ensuring teams have the tools and resources to innovate.

Recognized for its strong culture and cloud technology leadership, the organization offers flexibility, growth opportunities, and meaningful work. Its people are encouraged to shape a smarter, human-first healthcare future, using AI to enhance creativity, productivity, collaboration, and decision-making. AI proficiency is integrated into hiring, training, and daily workflows to drive lasting impact and continuous innovation.

Travel to Office Expectations

• For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not be limited to, onboarding, team events, semi-annual and annual team meetings.

• For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not be limited to, weekly/bi-weekly/monthly events in the office with the specific team. This is a requirement for this role.

About The Role

Reporting to the leadership team of Professional Services, the Project Manager will manage internal and external resources to deliver professional service engagements successfully and with quality outcomes. The Project Manager works closely with internal and external stakeholders to understand the business requirements of the customer. Leveraging a team of Services Delivery staff and customer stakeholders, they drive the implementation of software solutions. As an informal leader of the delivery team, they act as the primary contact for internal and external stakeholders providing project status reporting, expense management, risk identification and mitigation, as well as aligning customer acceptance of deliverables.

Key Responsibilities

• Analyzes scope, creates project plan, manages, monitors, and controls multiple externally facing customer implementations of the software. Executes the project budget, team resources, communications, and project plans to deliver on time, on budget, and within scope.
• Anticipates and addresses barriers to project success. Identifies and resolves risks and issues in a timely manner. Escalates concerns to the project team and senior management when appropriate.
• Acts as the primary interface to client business units during all phases of the project. Leads formal presentations to internal and external stakeholders in a clear, concise, and explicit manner.
• Executes established SOPs and administrative responsibilities within expected timeframes. Influences impacts of project deliverables to financials (revenue recognition). A strong understanding of business acumen is required for change management purposes.
• Leads a portfolio of mid-sized projects with some complexity. Collaborates with the project team to meet customer's objectives and desired outcomes while delivering a quality customer experience.

Minimum Qualifications

• Previous experience with Project Management including Scope, Financial, Schedule Management, Risk Mitigation, Change Management, and 360 Communication.
• Strong leadership and relationship-building capabilities, with the ability to negotiate with and influence others to drive successful project outcomes. Ability to engage in difficult conversations about project dynamics.
• Team management skills aligning project resources to complete the scope of the engagement with an excellent customer experience.
• Strong adaptability skills for changing customer landscapes, industry trends, and seeing each customer engagement as an opportunity to deliver quality services.
• EHR integration experience and acumen (Epic Systems, Cerner, Meditech, etc.)
• PMP certification.

Preferred Qualifications

• Previous healthcare software deployment experience.
• Post-secondary education in a business or technology-related field.
• Prince II designation is an asset.

Travel

• 0-30% of the time.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”