Marketing Events Manager

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The organization is shaping the future for how businesses harness their most important raw material - data. The mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, the data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

The approach is unique, and it’s validated by customers who indicate to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way this organization is.

The company is looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About the Role

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Key responsibilities include: ensuring zero churn by facilitating high ROI for customers, and expanding their book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, the individual will be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming the customer for long-term success. Following go-live, the primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:

• Work with some of the World's largest, most prestigious financial institutions
• Build strong foundations for the Customer Success team
• Drive ROI across a growing suite of cutting edge Machine Learning powered products

What You'll Bring

• A deep and genuine interest in the organization as demonstrated by a connection to its mission, marketplace and/or technologies
• Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
• Skilled at working with Enterprise, high touch, clients with a BoB of less than 10 clients valued higher than $250k
• Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
• Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.

What You'll Do

• EXPAND accounts and generate additional revenue within their book of business
• REDUCE churn and retain accounts by increasing customer satisfaction
• PRIORITIZE strategically to provide customer analysis and activity plans
• SOLVE problems whilst applying highly customer-centric practices
• WORK across departments (PMs, PMs, AE) to champion for clients

What We Offer

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as aspirations require bold innovation
• Highly competitive compensation
• Benefits include fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule

About Our Process

The organization takes Talent very seriously and is building a community of extraordinary individuals working together in very high performing teams. It is also known that the best Talent always has options, so the process is designed to be a two-way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process, the initial exploration will cover core factors regarding salary and location along with core experience and skills and values alignment. This will be followed by a deep dive exploration of critical technical competencies identified for the role, and then a deep dive into behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity to ensure enjoyment of the kind of work the role requires. This task will typically be presented and discussed with a group of colleagues and managers. Finally, candidates will meet with a number of senior leaders to ensure the most informed decision is made.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.