Executive Assistant, Product Support

About Our Client

The following job description is for a role at a growing design platform company, with a mission to make design accessible to all. The company's platform helps teams bring ideas to life—whether they're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, the platform empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.

The company is growing its team of passionate creatives and builders. If you're excited to shape the future of design and collaboration, join them!

About The Role

As Executive Assistant to the VP, Product Support, you’ll be responsible for keeping the Product Support team organized, aligned and helping them focus on scaling for growth and fine tuning product support offerings. In this role, you will directly manage the day-to-day administrative and operational needs. You will also work cross-functionally to collaborate with broader Marketing Org and collaborators across the organization.

This is a full time role that can be held from one of the company's US hubs or remotely in the United States.

What you’ll do:

• Provide direct support to the VP and light assistance to 4 Directors on the leadership team.
• Encouraged support of VP - The deepest level of support attending leadership meetings, tracking agendas, collecting action items and following up on progress, heavy calendar management, inbox management, coordinating all hands, team-wide communications, booking travel, etc.
• Encouraged support of 5 Directors - Calendar management, light logistical offsite support & some ad hoc requests.
• Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy.
• Be a thought partner with a focus on team cohesion, operations, and planning.
• Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs.
• Find opportunities for process optimization throughout team and company processes.
• Prepare and/or build content, presentations and key documents for the VP using the company's tools.
• Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members.
• Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events.

We'd love to hear from you if you have:

• 7+ years of experience in a sr administrative support role
• Experience working in a fast-paced environment and can adapt quickly to changing demands
• Stellar communication skills and can connect with a wide range of internal and external partners in person, virtually, and over email
• Ability to shift gears and prioritize based on inbound of requests & workload volume
• Dedication to being diligent, reliable, and maintaining the strictest confidentiality
• Dedication to encouraging inclusivity and navigate initiative through an optimistic lens

While not required, it’s an added plus if you also have:

• Curiosity about becoming a guide in our product and an affinity for the company's product
• Supported teams of 150+ people, bonus points for complex global teams
• Previous experience supporting technical support or customer service teams
• Desire to be a strategic thought partner to the VP

Salary Range

$122,000—$260,000 USD

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”