Social Marketing, Community Manager

The physical location for the candidate selected must be within the contiguous United States

WHO WE ARE!

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Community Manager, Social Marketing

The Community Manager, Social Marketing, will serve as Susan G. Komen’s dedicated lead for daily social media listening, monitoring and engagement across all social media channels. This role ensures our online community receives timely, accurate and compassionate support, while also protecting brand reputation.

Social platforms are one of our most visible and sensitive touchpoints, often serving as the first point of contact for breast cancer patients, survivors, caregivers, fundraisers and individuals seeking support or information. This role serves as a frontline representative for the organization, answering questions, acknowledging comments, providing support and ensuring our community feels seen, heard and supported.

Using social monitoring and listening tools, this role will proactively identify topic-specific content and influential voices shaping conversations, breakout stories and detect emerging issues before they escalate even beyond direct tags. By cultivating a supportive online community and reinforcing Komen’s presence in conversations related to breast cancer related topics, Komen can extend our reach into communities, safeguard our events and people and amplify thought leadership.

This position will also support broader digital marketing efforts and requires strong communication skills, sound judgement, compassion and the ability to manage a high volume of messages and interactions with accuracy and professionalism.

What you will bring to the table

• Monitor and respond to comments, messages and tags across Komen social platforms daily (Facebook, Instagram, TikTok, LinkedIn, X, etc.)
• Identify keywords, topics, partner names, geographic signals and risk indicators to inform monitoring queries; refine and optimize regularly for maximum coverage and accuracy
• Respond to inquiries, questions and messages with accuracy, empathy and urgency
• Apply social listening and engage with user-generated content (UGC) and flag for reposting
• Provide directions to Komen resources
• Engage actively with supporters
• Identify and escalate urgent or sensitive situations
• Follow established escalation protocols and crisis communication workflows
• Lead proactive monitoring for emerging issues and/or conversations related to Komen’s work
• Help maintain positive and safe community interaction spaces
• Flag and manage harmful content
• Support moderations and community guidelines enforcement
• Track volume, response times and engagement trends; report and track sentiment
• Be proactive with ideas on how to foster affection for our brand
• Manage inboxes and platform notifications, ensuring timely resolution
• Collaborates with the social team and internal partners to develop an approved standard list of responses to comments and questions from constituents.

We know you will have and be able to

• Bachelor's degree and minimum 3-5 years’ experience in community management, social support and digital communication

• Passion for social media and building online communities

• Experience managing social media engagement at scale

• Strong judgement and ability to handle sensitive topics

• Experience with Sprout Social or similar platforms preferred

• High attention to detail and ability to multitask

• Ability to work in a fast-paced environment and meet response-time expectations

We know you will also have and be able to

• Social listening tool, preferably Sprout Social, NewsWhip
• Relevant social media experience with an emphasis on community monitoring

So, what’s in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:

• Competitive salary of $67,000 - $85,000/annual, exact compensation ranges are based on a range of factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
• Health, dental, vision and a retirement plan with a 6% employer match
• Unlimited Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development

And so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY NO AGENCIES

#LI-REMOTE

The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be approved by Komen's HR team prior to the move.