Suralink® is a fast-growing Software as a Service (SaaS) technology company looking for exceptional professionals to join our team. Our award-winning company has been recognized for growth, innovation, and culture, and over 500,000 companies worldwide have used our software. Our platform was built for accounting and other professional service firms, giving them a simple and secure way to request, receive, track, and manage their documents at scale. If you’re looking for a promising company where you can truly make your mark, we’d love to talk to you.

Who we are looking for

We are looking for driven engineers passionate about building great SaaS platforms and the infrastructure to support them. Deep expertise and experience with open source and cloud technologies, problem-solving, critical thinking, and continuous learning/experimentation are a must. If you enjoy working with a team of humble and passionate builders and have experience leading/mentoring others to achieve great results, you have a home here.

Key Responsibilities

Work with a team of developers, testing engineers, and product managers to ship value to customers.
Work full-stack, finding opportunities to deliver small, iterative pieces of value fast.
Own changes and features across the software development lifecycle.
Own large, complex problems, helping to drive technical decisions.

Experience and Professional Qualifications

4-6 years of professional software engineering experience.
Excellent team and communication skills and experience collaborating closely across engineering and product.
Core engineering expertise in Node.js, TypeScript, and React (or other modern frameworks).
Strong experience building applications on AWS, leveraging serverless and managed services (Lambda, S3, SQS, etc.).
Deep expertise in designing and implementing robust software following best practices (frontend, backend, or both).
Solid understanding of architectural styles (SOA, microservices, monoliths) and experience with scaling and optimization across distributed systems.
Proficiency with SQL (MySQL or PostgreSQL preferred).
Degree in Computer Science required.

AI Engineering Experience

Context Engineering – design and maintain dynamic context pipelines to optimize LLM reasoning, token efficiency, and response quality in both retrieval and multi-turn workflows.
Event-Driven Systems – experience with real-time, streaming, or bidirectional architectures (e.g., SSE, WebSockets, pub/sub systems) to support live agent interactions and user feedback loops.
Agentic Workflows – experience designing, orchestrating, or integrating multi-step agent systems with memory, tool use, and conditional reasoning.
Document and Data Extraction – hands-on experience with OCR and table extraction pipelines across unstructured formats (PDF, DOCX, XLSX), including layout-aware parsing and post-processing.
Retrieval-Augmented Generation (RAG) – deep understanding of retrieval pipelines and experience iterating beyond LangChain-style baselines to improve relevance, latency, and response accuracy.
AI Evaluation– experience designing manual and automated evaluation pipelines, including A/B testing, metric definition (e.g., F1, BLEU, vote rate), and experiment tracking tools like LangSmith or Weights & Biases.
Prompt Engineering Foundations – proven ability to craft and iterate on production-grade prompts for consistent model behavior across tasks, environments, and deployment contexts.
AI Product Development – experience delivering user-facing products with embedded AI/ML components that drive measurable outcomes (e.g., increased adoption, retention, or task completion).
Demonstrated experience building or contributing to products with embedded AI/ML components that drive tangible user value.
Passion for exploring the intersection of AI systems, user experience, and product impact.
Self-driven and detail-oriented with a passion for continuous learning and improvement.
Team-oriented and eager to drive technical excellence across the stack and organization.

Competencies

Critical Thinking — ability to approach complex problems logically and systematically.
Analytical Skills — proficiency in analyzing system requirements and translating them into technical solutions.
Attention to Detail — ensure precision in code, designs, and implementations.
Team Collaboration — experience working and collaborating with cross-functional teams.
Adaptability — ability to pivot quickly in a fast-paced environment with changing priorities.

At Suralink, our values guide everything we do:

Customer Obsessed: We seek to understand those we serve deeply and are committed to serving them better than anyone else.
Passionately Motivated: We care about what we do, which drives us to work hard, show grit, and go above and beyond to achieve great outcomes.
Constantly Improving: We are eager to learn and grow. Challenges are opportunities to innovate and enhance our solutions.
Team Focused: We know that our success is built together. We support one another and celebrate team achievements.
Highly Reliable: We demonstrate good judgment, honor our commitments, and are accountable for our results.

Why Suralink?

There’s a lot to love about working at Suralink! Here are a few of the benefits you can expect: