Marketing Operations Process Manager

WHY JOIN US:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

A
The Marketing Operations Process Manager plays a critical role in enabling high-performing marketing execution and inside sales support across North America. Reporting to the Vice President, Marketing, this role is responsible for optimizing the tools, processes, and data infrastructure that drive marketing performance. The incumbent will lead Martech stack ownership, streamline campaign enablement workflows, ensure data governance and reporting reliability, and support Inside Sales through workforce planning insights. This role requires a blend of technical fluency, process design expertise, and cross-functional collaboration to deliver scalable, efficient, and insight-driven marketing operation

s.
What you'll

• doServe as the business owner for core marketing technologies (e.g., Salesforce), collaborating with IT and CX teams to ensure Martech Stack Ownership & Enableme
• nt.Translate stakeholder needs into functional requirements for tools and platforms used across marketing and sales as part of Martech Stack Ownership & Enableme
• nt.Design intuitive, repeatable processes that enhance usability and performance to drive Martech Stack Ownership & Enableme
• nt.Streamline campaign workflows—including intake, briefing, routing, and approval cycles—to reduce cycle times and eliminate handoff gaps under Campaign Enablement & Operational Process Desi
• gn.Define and maintain campaign deployment processes in coordination with Brand, Lead Gen, and Insights teams to support Campaign Enablement & Operational Process Desi
• gn.Align campaign infrastructure and reporting requirements across teams to enable targeted, data-driven execution as part of Campaign Enablement & Operational Process Desi
• gn.Establish and enforce marketing data standards for segmentation, attribution, and performance tracking to ensure Data Governance & Quality Assuran
• ce.Maintain data integrity across platforms by minimizing duplication, drop-off, and reporting blind spots in support of Data Governance & Quality Assuran
• ce.Partner with Marketing Ops and Analytics to build reliable dashboards and ensure reporting accuracy under Data Governance & Quality Assuran
• ce.Develop and maintain workforce models for Inside Sales based on call volumes, peak periods, and performance benchmarks to support Workforce Planni
• ng.Monitor input/output ratios and provide capacity insights to inform staffing, scheduling, and forecasting decisions as part of Workforce Planning Suppo
• rt.Collaborate with Sales and CX teams to align support models with lead flow and conversion strategies under Workforce Planning Suppo
• rt.Track and improve Martech adoption rates across relevant roles as a key performance indicat
• or.Reduce campaign deployment cycle time (e.g., from brief to launch) as a key performance indicat
• or.Improve data quality scores and ensure reporting reliability as part of performance measureme
• nt.Optimize Inside Sales capacity utilization and forecast accuracy as a key performance indicat

or.
What you b

• ringBachelor's degree in marketing, business, information systems or related f
• ield5 - 10 years of experience in marketing operations, process management or marketing techno
• logyProven experience with CRM and marketing automation platforms (eg. Salesforce, HubS
• pot)Strong analytical skills with experience in data governance and dashboard develop
• mentDemonstrated ability to lead cross-functional initiatives and manage vendor relations
• hipsExcellent communication and stakeholder management sk

ills
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experi

ence.