Director / VP of Engineering

About the role:

Responsibilities:

• Team Organization: Design, implement, and maintain the efficient team structure to meet organizational objectives.
• Hiring and Onboarding: Oversee the recruitment, onboarding, and training of Engineering staff.
• Stakeholder Collaboration: Work closely with Product, Design, Support, and other departments to align engineering efforts with broader company initiatives.
• Process Improvement: Continuously assess and improve Engineering processes and workflows.
• Culture: Elevate and sustain an exceptional engineering culture by integrating industry-leading best practices that optimize team efficiency, creativity, and collaboration.
• Technical Leadership: Help teams with making key decisions on software architecture and technology stack. Guide teams with managing and prioritizing technical debt.
• Facilitation and Support: Working closely with engineers on resolving issues and technical challenges. Hands-on experience with codebase.
• Quality Control: Oversee software development and quality assurance processes to make sure that product changes are delivered to customers using the best practices. Make sure products are scalable, reliable, secure.
• Performance Management: Conduct performance reviews, and implement career growth plans for team members.
• Mentorship: Provide technical and leadership mentorship to engineering managers and key individual contributors.
• Budget Management: Oversee the Engineering budget, including hardware, software, and other costs.

Candidate Experience:

• 8+ years of experience in working in a product company with cross-departmental collaboration.
• 3+ years of experience as a Director of Engineering (or on relevant positions like Senior Engineering Manager, Head of Engineering).
• 3+ years of experience as a Senior Software Engineer.
• 2+ years of managing managers.
• Experience working with and building highly efficient software teams.
• Experience implementing Agile, DevOps, SWDL.
• Experience building highly available, scalable, secure backend systems.
• Experience implementing performance indicators or metrics (DORA, KPI, OKR).
• Experience working with remote and distributed teams - can effectively communicate with US, European, and Central Asian teams.
• Full-stack technology knowledge (system design, backend, frontend, databases).
• Bonus points:
• Background in transportation/logistics.
• Experience with cloud infrastructure platforms.

Candidate Profile:

• Excellent written and verbal communication skills - you are a great writer, speaker, and listener - you have the ability to clearly articulate the story of the problem you’re solving and the vision you’re going after.
• Thrive in a startup culture - you thrive in a fast-paced, ‘get-it-done’ environment - by default, you prioritize "right now" over "right", comfortable with multi-tasking, and limited resources.
• High level of flexibility - you adjust quickly to changing priorities and conditions, respond positively and effectively to complexity and change.
• Customer-focused - you can deeply empathize with our customers, patiently listen and take feedback; you are great at getting to the bottom of the customer problem.
• Problem solver - you have solved complex problems and have the aptitude to navigate uncharted waters.
• Systematic thinker - you can balance big picture strategy with details, you have strong execution and delivery.
• Analytical mindset - you are able to structure and process data and draw insightful conclusions from it.
• Proactive - you act without being told what to do and regularly bring new ideas and perspectives.
• Team player - you have a collaborative mindset, the ability to work with cross-functional teams, and build positive relationships with individuals across the organization.
• Open and Positive - you are open to criticism and ideas, you accept feedback and provide it quickly.

Growth Plan

Within 1 month, you’ll…

• Graduate from Super Dispatch’s company-wide new employee onboarding program. You’ll get caught up with who we are, how we work, and what we're building.
• Understand the full functionality of Super Dispatch products, as well as the greater auto transportation industry and competitive landscape.
• Understand Super Dispatch’s internal processes: how product changes are made, how different departments and cross-functional teams work, how decisions are made, etc.
• 1:1s with all Engineering team members.
• Meet each department head to understand cross-functional expectations and requirements.

Within 3 months, you’ll…

• Introduce a plan for improving engineering workflows and processes.
• Review recent performance reviews and current team objectives.
• Understand codebase, be comfortable with small contribution.
• Develop growth plan for Engineering Managers and Individual Contributors.
• Own high-level execution of product roadmap items.

Within 6 months, you’ll…

• Strengthen engineering culture.
• Regularly review and improve the organizational structure by working with Product and Leadership closely.
• Make sure performance KPIs are tracked correctly and improved continuously.
• Influence the Product roadmap by bringing technical debt and other improvements that are aligned with the company goals.

Within 12 months, you’ll…

• Develop a long-term engineering strategy, aligned with company goals.
• Lead impactful projects that move Engineering forward.
• Make Super Dispatch more attractive for engineers.

What We Offer

• Great Culture - We strive for transparency and you’ll work with like minded highly motivated people excited about solving complex problems
• Remote First Culture - We’re a 100% distributed team!
• Gym/Wellness Stipend - We provide a monthly stipend for gym memberships ($50/month)
• Generous Time Off Flex PTO policy so you can take the time you need, when you need it, as well as 6–12 weeks paid paternity leave
• Great gear – we’ll set you up for success with the right tech and help you outfit your home office, if needed.

Location Requirement:

We’re especially interested in candidates located in Central Asia regions.

Does this sound like you? We'd love to hear from you if so.